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Infotree Global SolutionsPeople & Operations Analyst
HR & Administration Analyst managing employee inquiries using HR systems in Warsaw. Collaborating with teams to ensure high quality customer service and adherence to HR processes.
About the role
- Triage incoming People Service Center tickets and emails; research and resolve requests that come into the Center in a timely and efficient manner.
- Deliver day to day hands on works for wide range of People Team spectrum including onboarding, HR policy, immigration, HR systems questions and cyclical People initiatives/ programs.
- Work as a foundational subject matter expert in all areas of HR and other functions supported by shared services (i.e. payroll, equity, benefits, etc.)
- Responsible for maintaining the data accuracy/integrity of various people systems and tools.
- Also identifying gaps and creative solutions to drive enhancements.
- Ensures that HR processes, policies and tools are applied consistently to contribute to business goals.
- Analyze requests and escalate issues to various People Team workgroups when service center unable to resolve and serve as liaison with People Team COE to ensure case resolution.
- Proactively review cases to ensure Service Level Agreements are met.
- Redirect employees to company intranets and HR Help Desk knowledge base resources and self-service as appropriate.
- Other duties and special projects as assigned
Requirements
- Bachelor’s degree or combination of education and equivalent work experience required.
- 3+ years of relevant HR experience (HR Generalist)
- Preference for HR Certifications.
- Strong communication skills.
- Attention to detail.
- Ability to multi-task and support multiple stakeholders across the business.
- Ability to work hybrid 3 days a week in office from our Westchester, IL office.
Benefits
- medical, dental, vision, and basic life insurances
- enroll in company’s 401k plan with 100% match for the first 4% contributed
- 15 days of PTO each year
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