Tier 2 Team Leader managing complex employee lifecycle processes at HARMAN. Leading a team of specialists for high - quality HR service delivery across the region.
About the role
- Senior Specialist in People Services delivering HR guidance to leaders and employees in North America. Collaborating on HR initiatives and ensuring high-quality service alignment.
Responsibilities
- Triage incoming People Service Center tickets and emails; research and resolve requests that come into the Center in a timely and efficient manner.
- Deliver day to day hands on works for wide range of People Team spectrum including onboarding, HR policy, immigration, HR systems questions and cyclical People initiatives/ programs.
- Work as a foundational subject matter expert in all areas of HR and other functions supported by shared services (i.e. payroll, equity, benefits, etc.)
- Responsible for maintaining the data accuracy/integrity of various people systems and tools.
- Also identifying gaps and creative solutions to drive enhancements.
- Ensures that HR processes, policies and tools are applied consistently to contribute to business goals.
- Analyze requests and escalate issues to various People Team workgroups when service center unable to resolve and serve as liaison with People Team COE to ensure case resolution.
- Proactively review cases to ensure Service Level Agreements are met.
- Redirect employees to company intranets and HR Help Desk knowledge base resources and self-service as appropriate.
- Other duties and special projects as assigned
Requirements
- Bachelor’s degree or combination of education and equivalent work experience required.
- 3+ years of relevant HR experience (HR Generalist)
- Preference for HR Certifications.
- Strong communication skills.
- Attention to detail.
- Ability to multi-task and support multiple stakeholders across the business.
- Ability to work hybrid 3 days a week in office from our Westchester, IL office.
Benefits
- medical, dental, vision, and basic life insurances
- enroll in company’s 401k plan with 100% match for the first 4% contributed
- 15 days of PTO each year
Job title
Job type
Experience level
Salary
Degree requirement
Location requirements
Regional TIER 1 People Capability Centre Team Leader at HARMAN ensuring efficient HR service delivery across multiple countries. Leading Tier 1 Advisors and optimizing employee lifecycle query management.
People & Culture Generalist providing HR support at PressReader. Role focuses on employee lifecycle, culture building, and engagement initiatives within a hybrid work environment.
Seasonal Stylist contributing to driving sales through genuine customer experience at Free People. Engaging with customers and maintaining store standards in San Juan Capistrano, California.
Seasonal Stylist at Free People contributing to driving sales through genuine customer experiences on the sales floor and collaboration with peers.
People Partner providing operational HR support across the UK & Ireland for a global machinery supplier. Ensuring compliance with local and global HR practices and supporting employee relations.
Senior People Partner advising leaders in a fast - growing AI tech environment. Supporting people strategies for product, tech, and research teams at Signal AI's London HQ.
HR Support Specialist at Five9 delivering HR assistance and guidance for employee inquiries. Collaborating with HR teams to ensure smooth operations and support to diverse employees.
Product Owner responsible for HRSD within a global company. Managing product roadmap and leading implementation projects in different regions.
HR Team Assistant handling People operations for Avidly across Europe and beyond, providing core support in payroll, onboarding, and employee administration.