Operations Supervisor leading a team in call center operations with a focus on management and quality assurance. Responsible for staff training, performance monitoring, and adherence to company policies.
About the role
- Senior Customer Service Associate at TE Connectivity, supporting key clients in transportation and logistics. Building business relationships and providing dedicated client support in a professional capacity.
Responsibilities
- Be the primary interface on a day-to-day basis with direct Global account responsibility for customers
- Carry out contract reviews on orders/schedules and process in the SAP system
- Progress/expedite orders as requested
- Process requests for quotations
- Process customer returns
- Investigate credit and debit requests and queries to issue credit/debit as necessary
- Have regular reviews with your account base to discuss OTD, backlog and other general support issues
- Review, action and issue all relevant order-related reports
- Answer technical queries from customers as required using the intranet technical reference
- Proactively perform quote follow up
- Consignment handling
Requirements
- Minimum 2-3 years of experience in customer care for internal candidates
- Minimum 5-8 years of experience in customer service for external candidates
- Fluency in English and German (at least B2 level)
- Very good knowledge of SAP and MS Office package
- Supply chain or logistic knowledge will be an advantage
- Excellent time management skills with the ability to prioritize tasks in a fast-paced environment
- A passionate team player with Customer Focus and organizational agility
- Proven ability to remain calm and professional in demanding situations
- Strong problem-solving skills and the ability to work independently
- Experience in organizing and leading client meetings (both online and in-person)
Benefits
- Competitive Salary Package
- Performance-Based Bonus Plans
- Health and Wellness Incentives
- Employee Stock Purchase Program
- Community Outreach Programs / Charity Events
- Employee Resource Group
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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