Business Operations Specialist driving strategic process improvements in legal operations at Gartner. Managing billing, eDiscovery, and operational reports to enhance business continuity and compliance.
About the role
- Business Operations Senior Analyst helping scale Speak’s Learning & Curriculum team through strategy, analytics, and operations. Collaborating cross-functionally to enhance learner experience in a fast-growing startup environment.
Responsibilities
- Own strategy-to-execution plan for a defined area within Learning & Curriculum: define goals, sequencing priorities, and driving measurable outcomes end-to-end
- Lead curriculum analytics & experimentation in close partnership with Product Analytics: design, launch, and analyze experiments, cascade insights, invest in tooling to drive a data-driven culture within Learning & Curriculum
- Ensure Learning & Curriculum roadmap runs smoothly across languages, with clear prioritization, high experiment velocity, and timely execution translating to measurable impact on learner outcomes
- Introduce and scale systems and processes that improve team efficiency and quality
- Collaborate cross-functionally with Product, Engineering, and Analytics to deliver high high-quality learner experience
- Be a trusted partner to Learning Designers, bringing product, analytics, and operations expertise
Requirements
- 4–6+ years in business operations, strategy & operations, product analytics, product management, product operations, program management, or similar roles (startup/high-growth experience strongly preferred)
- Strategic, solution-oriented problem solver: gets to the root cause, asks the right “whys,” and turns insights into action
- Versatile operator: able to flex across strategy, analytics, operations, and execution depending on business needs and energized by wearing may hats
- Experimentation & analytical acumen: able to design, run, and interpret experiments end-to-end; strong expertise in data analysis and A/B testing
- Language learning experience with strong empathy for learners’ challenges and motivations
- Operational rigor: excellent project management skills; able to keep multiple initiatives on track in fast-moving environments
- Effective communicator & collaborator: able to influence and build trust across functions and levels
- Bias for action: thrives in ambiguity, embraces 80/20 pragmatism, and gets things done
Benefits
- Join a fantastic, tight-knit team at the right time
- Do your life's work with people you’ll love working with
- Global in nature
- Impact people's lives in a major way
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