Business Process Specialist Apprentice responsible for assisting with technical support and documenting business processes at Liberty University. Streamlining processes and improving departmental efficiencies through technical means.
About the role
- Senior Manager overseeing GTM business process improvements at Equinix. Collaborating with leadership to drive scalable operational models and cross-functional transformations.
Responsibilities
- Partners with Sales, Commercial, and CRO leadership to identify and prioritize high-impact GTM process improvements aligned to revenue objectives
- Helps define and refine scalable operating models across core Lead-to-Cash process areas
- Develops lightweight business cases and ROI assessments to inform prioritization decisions
- Collaborates cross-functionally to translate strategic initiatives into clear process, policy, and system requirements
- Leads design and documentation of global process standards across key GTM domains (e.g., qualification, opportunity management, pricing, approvals, renewals)
- Defines roles, responsibilities, stage criteria, and handoffs across functions to eliminate ambiguity and friction
- Establishes governance structures and ensures consistent global adoption of standardized processes
- Drives continuous improvement by identifying breakdowns, root causes, and opportunities for simplification
- Partners with CRO and cross-functional teams (Sales, CS, Commercial, Finance, Legal, Technology) to execute prioritized initiatives
- Translates business needs into actionable requirements and collaborates with digital/technology teams through implementation
- Supports rollout of new processes and ensures alignment with enablement and communication plans
- Measures impact of changes using defined success metrics and drives iterative refinement
- Acts as a trusted advisor to Sales and CRO leaders on GTM process effectiveness and scalability
- Works closely with CRO and Technology teams to ensure process, policy, and system alignment
- Considers up- and downstream impacts of process changes across the full customer lifecycle
Requirements
- Bachelor's degree required
- 10 + years of experience in GTM transformation, Sales Operations, Commercial Operations, Revenue Operations, Customer Operations, or similar
- Demonstrated experience designing and operationalizing process improvements across key GTM functions
- Experience supporting or leading cross-functional transformation initiatives
Benefits
- Employee Assistance Program
- You may enroll in health, life, disability and voluntary plans that are designed for you and your eligible family members.
- You and Equinix may contribute to a retirement plan to help you plan for your financial future.
- You will receive an accrued amount of PTO each pay period along with various paid holidays for you to rest and recharge.
- You may enroll in healthcare coverage that is designed to complement the provincial healthcare system, along with life, disability and optional benefit plans that are designed for you and your eligible family members.
- You may also enroll in Equinix-sponsored retirement or savings plans: Defined Contribution Pension Plan (DCPP), Group Retirement Savings Plan (RRSP) and Tax-Free Savings Plan (TSFA).
- Equinix offers both vacation and personal time, along with various paid holidays for you to rest and recharge.
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