Senior Manager overseeing GTM business process improvements at Equinix. Collaborating with leadership to drive scalable operational models and cross - functional transformations.
About the role
- Manager in Business Operations & Strategy supporting implementation & delivery of systems for Corporate and Institutional Banking. Investigating queries and providing SME input for process improvements.
Responsibilities
- Supporting operational change, acting as an early adopter of new tools and processes.
- Investigating and resolving queries and incidents.
- Building and maintaining strong stakeholder relationships.
- Providing operational SME input for the Trade platform.
- Finding opportunities to improve processes, documentation and controls.
- Helping to deliver agreed service standards.
- Maintaining and updating operational documentation.
- Supporting performance management activities for reporting colleagues.
- Investigating standard compliance or regulatory issues.
Requirements
- Proven experience delivering high‑quality outcomes in a changing environment
- Exposure to key Client Operations systems and processes, such as Trade Products, Trade Innovation, PEGA, CMD or similar workflow/processing tools
- Demonstrable problem‑solving capability
- Strong organisational and time‑management skills
- Good understanding of operational risk
- Ability to analyse and interpret data
- Sound judgement and confidence in making informed decisions
- Excellent written and verbal communication skills
- Experience preparing and delivering training or guidance materials
Benefits
- A generous pension contribution of up to 15%
- An annual performance-related bonus
- Share schemes including free shares
- Benefits you can adapt to your lifestyle, such as discounted shopping
- 28 days’ holiday, with bank holidays on top
- A range of wellbeing initiatives and generous parental leave policies
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