Intern Business Process at ACI focusing on audit readiness and process improvement. Collaborating with teams to document processes and enhance operational effectiveness.
About the role
- Business Systems Manager leading and developing the Business Systems team at System C. Focus on operational ownership, service performance, and stakeholder management.
Responsibilities
- Lead, coach and develop the Business Systems team, creating clarity on ownership, standards and ways of working
- Build a culture of accountability, collaboration and continuous improvement, supporting the team to thrive in a fast-changing environment
- Own BAU service performance across business systems: availability, reliability, and compliance with SLAs/OLAs
- Define, track and actively manage team KPIs (incident volumes, time to resolution, service health, user experience)
- Ensure strong incident, request and problem management, driving root-cause elimination and preventing repeat issues
- Manage vendor performance, contracts and licensing, holding suppliers to account while keeping relationships constructive
- Govern change activity (upgrades, releases and integrations) to minimise risk to live services
- Ensure systems operate securely and compliantly, supporting audit and data governance requirements
- Provide clear reporting to senior stakeholders on system health, performance trends, risks and improvement plans
Requirements
- Proven experience leading a team supporting enterprise business systems, with clear SLA/KPI accountability
- Strong service delivery mindset (ITIL-aligned approaches welcomed) and confidence prioritising in ambiguity
- Excellent stakeholder management — able to translate operational issues into clear options and trade-offs
- Experience overseeing platforms such as Workday, Concur, Salesforce and NetSuite (including via third-party suppliers)
- Working knowledge of integrations, data governance and security best practice
Job title
Job type
Experience level
Salary
Degree requirement
No Education Requirement
Location requirements
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