CLASP is the leading global authority on efficient appliances’ role in fighting climate change and improving people's lives.
With 25 years’ expertise and offices on four continents, CLASP collaborates with policymakers, industry, and leading experts to deliver clear pathways to a more sustainable world for people and the planet.

CLASP

business-operations

CLASP is a global nonprofit organization that advances appliance energy efficiency through policy advice, research, capacity building, and programmatic support. The organization produces and shares research, tools, and insights on efficient appliances (e.g., air conditioners, refrigerators, fans, solar water pumps, LED lighting) to reduce emissions, expand clean energy access, and improve livelihoods, working with governments, industry, and partners across five continents. CLASP focuses on practical solutions, standards, and finance approaches to drive energy savings, emissions reductions, and equitable access to efficient appliances.

CLASP is the leading global authority on efficient appliances’ role in fighting climate change and improving people's lives. With 25 years’ expertise and offices on four continents, CLASP collaborates with policymakers, industry, and leading experts to deliver clear pathways to a more sustainable world for people and the planet.

• KPI & OKR Management: Establish and manage the systems for tracking Key Performance Indicators (KPIs) and Key Results (KRs) with absolute rigor and consistency.
• Operational Cadence: Facilitate executive and team meetings, ensuring agendas are clear, time is optimized, and information flows seamlessly across departments.
• Special Projects & Analysis: Lead high-stakes analytical assignments, ranging from pricing strategy pressure tests to market research and financial analytics.
• Executive Support & Insights: Translate complex data sets into polished presentations and concise bulleted insights for client-facing and all-hands decks.
• Strategic Accountability: Act as a trusted partner to the COO, identifying blind spots and providing tough, honest feedback to ensure leadership remains effective.
• Information Flow: Proactively identify and implement tools and processes to bridge communication gaps between cross-functional teams.
• Own Meeting Coordination and Follow-Ups: Pair with the COO to support meeting scheduling and logistics, and to scale, streamline, and accelerate meeting follow-ups on his behalf.

Business Operations Lead

Business Operations Lead optimizing performance metrics for a venture-backed startup in education technology. Collaborating with the COO and team for strategic insights and operations management.

chief-operating-officer

• Establish and manage the systems for tracking Key Performance Indicators (KPIs) and Key Results (KRs) with absolute rigor and consistency.
• Facilitate executive and team meetings, ensuring agendas are clear, time is optimized, and information flows seamlessly across departments.
• Lead high-stakes analytical assignments, ranging from pricing strategy pressure tests to market research and financial analytics.
• Translate complex data sets into polished presentations and concise bulleted insights for client-facing and all-hands decks.
• Act as a trusted partner to the COO, identifying blind spots and providing tough, honest feedback to ensure leadership remains effective.
• Proactively identify and implement tools and processes to bridge communication gaps between cross-functional teams.
• Pair with the COO to support meeting scheduling and logistics, and to scale, streamline, and accelerate meeting follow-ups on his behalf.

Executive Partner – COO

Executive Partner to the COO at a mission-driven education startup. Transforming employer talent retention while addressing student debt through innovative platforms.

Chief of Staff – COO

Chief of Staff to the COO at Clasp, a mission-driven startup transforming education and career pathways. Managing strategic projects and KPI oversight in a fast-paced environment.

customer-success-manager

• Drive Enthusiasm and Advocacy: Deliver high-energy, compelling partner engagements—using storytelling, visuals, and real impact examples to make partners excited about Clasp’s creativity.
• Champion Strategic Growth: Push conversations beyond the present. Ask deeper questions about multi-year goals, hiring strategies, and industry shifts to uncover expansion opportunities.
• Know the Work: Stay fluent in the details of Clasp’s creative output, talent fulfillment roadmap, and performance metrics, so you can credibly advise partners.
• Facilitate Onboarding and Alignment: Partner with sales and implementation teams to streamline launches, ensuring clarity and consistency from pre-sale through steady state.
• Lead Technical Problem-Solving and Enablement: Guide partners through onboarding, scoping, and translating requirements into actionable builds; deliver training and change management support to ensure adoption and long-term impact.
• Monitor and Optimize Performance: Analyze partner metrics and feedback to identify risks and opportunities, balancing long-term strategy with responsive day-to-day support.
• Collaborate Cross-Functionally: Present materials developed by internal teams with authority and context, ensuring partners see the full value of Clasp’s work.
• Act as a Trusted Advisor: Serve as a subject matter expert, offering training and insights to maximize the value partners derive from Clasp’s services.
• Partner Engagement: Conduct high-impact business reviews and regular touch points to enhance partner satisfaction and expand Clasp’s value.

Customer Success Manager

Customer Success Manager advocating for employer partners at a venture-backed startup revolutionizing education and career pathways. Driving strategic growth through collaboration and enthusiastic partner engagements.

full-stack-engineer

• Architect, build, and maintain a robust application management and loan repayment platform
• Leverage full-stack engineering skills to contribute alongside team
• Set best practices for code quality, system design, and security while mentoring engineers
• Oversee 2-3 engineers’ day-to-day operations
• Work with cross-functional stakeholders to define and prioritize work
• Spec out stories with the engineering team and product leadership
• Foster a strong engineering culture through collaboration, knowledge sharing, and continuous improvement
• Participate in future on-call rotations and ensure systems are highly available

Product Engineer – Tech Lead

Tech Lead responsible for building a robust application management platform at Clasp. Leading engineering team efforts to enhance loan repayment solutions for students and education partners.

operations

• Own the full repayment operations lifecycle – from roster validation and repayment scheduling to invoicing, reconciliation, and confirmation.
• Execute and optimize monthly repayment cycles: QA repayment schedules, validate employee eligibility, and ensure accurate invoicing and disbursement of employer funds.
• Manage repayment exceptions and escalations: Track failed transactions, reversals, and manual payments (e.g., pay-by-phone with loan servicers) to resolution, identifying root causes and designing prevention mechanisms.
• Develop and maintain operational playbooks for repayment workflows, exception handling, and compliance procedures.
• Partner with Finance and external payment partners (e.g., Dwolla) to reconcile transactions, confirm disbursements, and ensure regulatory compliance.
• Collaborate with Product & Engineering to drive automation of repayment workflows, improve error handling, and enhance visibility into repayment data.
• Support Partner Success in resolving employer-related repayment inquiries and ensuring smooth fund transfers.
• Monitor and report repayment performance metrics, highlighting trends, risk factors, and opportunities for process improvement.
• Ensure compliance with industry and regulatory standards governing education finance and payments.

Payment Operations Manager

Payment Operations Manager leading end-to-end repayment operations to support Clasp's educational financing platform. Ensuring accurate repayment execution and enhancing operational workflows for employer partners' employees.

CLASP

About the company

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Business Operations Lead

CLASP

Executive Partner – COO

CLASP

Chief of Staff – COO

CLASP

Customer Success Manager

CLASP

Product Engineer – Tech Lead

CLASP

Payment Operations Manager

CLASP