Business Systems Manager leading and developing the Business Systems team at System C. Focus on operational ownership, service performance, and stakeholder management.
About the role
- Business Operations Lead optimizing performance metrics for a venture-backed startup in education technology. Collaborating with the COO and team for strategic insights and operations management.
Responsibilities
- KPI & OKR Management: Establish and manage the systems for tracking Key Performance Indicators (KPIs) and Key Results (KRs) with absolute rigor and consistency.
- Operational Cadence: Facilitate executive and team meetings, ensuring agendas are clear, time is optimized, and information flows seamlessly across departments.
- Special Projects & Analysis: Lead high-stakes analytical assignments, ranging from pricing strategy pressure tests to market research and financial analytics.
- Executive Support & Insights: Translate complex data sets into polished presentations and concise bulleted insights for client-facing and all-hands decks.
- Strategic Accountability: Act as a trusted partner to the COO, identifying blind spots and providing tough, honest feedback to ensure leadership remains effective.
- Information Flow: Proactively identify and implement tools and processes to bridge communication gaps between cross-functional teams.
- Own Meeting Coordination and Follow-Ups: Pair with the COO to support meeting scheduling and logistics, and to scale, streamline, and accelerate meeting follow-ups on his behalf.
Requirements
- 4+ years of experience in management consulting, investment banking, private equity, or a high-growth and/or scaled Business Operations role, where extreme detail orientation and organizational skills are key.
- Expert-level proficiency in Excel (the COO’s "love language") with the ability to build trusted, insight-driven models. Power user and veracious consumer of agentic AI tools to scale own and team efficiency.
- Exceptional Written and Verbal Communication: Ability to take complex information and distill it into simple, executive-level narratives for PowerPoint or email. Ability to speak clearly, concisely, and persuasively in all settings.
- Elite Organizational & Prioritization Skills: An ability to keep track of dozens of follow-ups and many workstreams without dropping a ball.
- Quick Learner: Ability to listen attentively, learn quickly, and not make the same mistake twice.
- High Emotional Intelligence: A "trained extrovert" (i.e not necessarily an actual extrovert) who is comfortable navigating complexity and holding senior leaders accountable with professionalism and polish.
- Discretion: Demonstrated ability to handle the company’s most sensitive and confidential information with 100% integrity.
- The "Scrappy" Mindset: A resourceful problem-solver who can move from high-level strategy to "getting in the weeds" of a project without missing a beat.
- Deep Curiosity and Desire to Learn & Grow FAST: This role is not a 9-5, not nearly! You’ll love this role if you view this as an amazing opportunity to build something amazing with a view from the cockpit, and an opportunity to learn, stretch, and grow. If you’re doing it for prestige, compensation, or work-life balance, this won’t be a fit.
Benefits
- Competitive cash and equity compensation
- Health benefits (health, dental, & vision)
- 401k matching
- Commuter benefits
- Flexible PTO policy
- Opportunities to grow and perform in a fast-paced environment alongside a stellar team.
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