Account Manager providing service in insurance sales and marketing at Acrisure. Responsibilities include client inquiries, claims support, and policy accuracy in a fast - paced environment.
About the role
- Sr. Account Manager managing key client relationships for DTN, supporting revenue growth through strategic consulting and account expansion.
Responsibilities
- Serve as the primary point of contact for assigned client accounts
- Build strong, trusted relationships with key stakeholders, acting as a strategic consultant
- Maintain a deep understanding of client needs, challenges, and business objectives
- Provide proactive recommendations, introducing new solutions that add value and drive engagement
- Ensure customer satisfaction and retention by delivering top-notch service and innovative solutions
- Identify the need to bring in additional DTN expertise and solution engineer resources for ongoing account expansion.
- Identify cross-selling and upselling opportunities to expand account value
- Conduct regular business reviews with clients to uncover unmet needs
- Collaborate closely with sales, marketing, and product teams to optimize client offerings
- Negotiate contract renewals above a set threshold, ensuring continued success and profitability.
Requirements
- 5+ years of experience in software and/or SaaS sales, account management, or B2B client relations
- Proven success driving revenue growth through strategic cross-selling and upselling initiatives
- Exceptional communication, negotiation, and relationship-building skills with executive-level stakeholders
- Highly self-motivated with a strategic, consultative, and proactive approach to account management
- Proficient in Salesforce for lead tracking, pipeline management, and forecasting
- Adaptable and agile, able to thrive in a fast-changing business environment
- Professional presence and a customer-first mindset in every interaction.
Benefits
- Competitive Salary
- Unlimited PTO
- Collaborative and dynamic work environment.
- Flexible working hours
- Remote work model
- Competitive Medical, Dental and Vision Insurance Plans
- 6% 401K matching
- Unlimited access to 13k+ courses via learning platform to support employee career advancement
- Employee Assistance Program (EAP)
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