BM
Junior Account Manager role focused on sales and client relationships at an IT and telecommunications company. Offering development opportunities and secure employment in a hybrid environment.
About the role
- Client Account Coordinator assisting retail sales and compliance, identifying client growth opportunities, and supporting training teams. Managing reports and client communications for in-store execution.
Responsibilities
- Partners with cross-functional team members (Senior Management, Field Operations and Customer Service) to meet all account needs.
- Partners with sales team to meet company goals by identifying client growth opportunities.
- Creates instructions, reports and analysis of data gathered to ensure all aspects of client needs are met through in-store execution and reporting avenues.
- Successfully addresses all issues to include (but not limited to): Issue tracking reports, merchandising information, sales reports, compliance reports, training reports, competitive reports, etc.
- Tracks sales trends, identifies opportunities, runs weekly reports, and provides professional reports internally and to the customer.
- Works closely with the Training Team to insure that all representatives are fully trained at all times.
- Responsible for identifying any additional training needs to ensure that all training needs are clearly communicated and executed.
- Recommends creative ideas for increasing in-store execution productivity, retail related mind-share strategies and ultimate sales of client products and services.
- Manages client data, information, and assignments in proprietary systems.
- Assists in communication of frequency plan, assists in addressing concerns with field operations teams as needed.
- Actively contributes to weekly conference calls with Directors of Operations; provides updates on program plans and address concerns / issues early on. Problem solves with teams to insure that all needs of the clients and field representatives are met.
- Aligns resources to accomplish all objectives.
- May manage or be involved in additional training programs or special event programs.
- Weekend support may be requested during high program blitz times.
- Assists on other Company Accounts and/or Divisions during critical needs.
- Other duties as assigned to improve performance of self or others.
Requirements
- High School Diploma required
- Two years retail/merchandising and/or consumer package goods experience.
- One year project management experience.
- Prior field sales and training experience preferred.
- Prior experience working on a similar structured program preferred.
- Knowledgeable about all CE, MASS, OSS and other selected retailer requirements.
- Full understanding of margins, retail sales incentives, etc., is desired.
- Must be retail sales savvy and be able to demonstrate this by reporting sales successes.
- Ability to work without constant supervision.
- Must have proven track record of a thorough knowledge base of the technology surrounding the category managing.
- Proven as a forward thinker and problem solver going 'above and beyond' the requests of the client, the retailer, or the scope of the project.
- Proven success with the following behaviors: Detail oriented, organizational skills, time management, and proficiency in multi-tasking.
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