Hybrid Revenue Operations Specialist

at ThoughtFull - Employee Mental Wellbeing

• Job title: Revenue Operations Specialist
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: MYR 4,000 - MYR 6,400 per month
• Degree requirement: Bachelor's Degree
• Location requirements: Hybrid, Kuala Lumpur, Malaysia

About the role

• Revenue Operations Specialist overseeing business development and client success processes at ThoughtFull. Driving revenue operations and collaboration across sales and marketing teams in a hybrid setup.

Responsibilities

• Oversee lead gen and discovery to maintain a steady, qualified pipeline.
• Develop and maintain reporting dashboards to track funnel health (coverage, stage aging, coverage rate, revenue growth, renewal), identify areas of improvements
• Oversee core business rhythms such as sales forecasting, pipeline reviews, and quarterly business reviews to ensure alignment and accountability across teams
• Ensure the end-to-end funnel accuracy with clear stage definitions and owners, next steps alignment and fast identification and unblocking of any potential bottlenecks
• Assign sales briefs and targets to focus effort.
• Build forecasts (new, expansion, renewal) from historicals/trends; surface gaps and actions.
• Use data to evaluate product, process, and activations effectiveness and make informed decisions.
• Oversee pricing and margins; monitor deal economics and adjust pricing/discounts as needed so they stay competitive and profitable
• Maintain comp and remuneration plans tied to performance, address underperformance with objective metrics.
• Govern CRM & tooling (required fields, automations, dashboards, data quality).
• Build and design scalable processes to maximize productivity and efficiency
• Standardize lead routing, partnership quote requests, contracting flows, and SLAs for speed and consistency.
• Keep handover clear between BD, CS, and Marketing.
• Foster cross-functional collaboration by working closely with sales, marketing, product and finance teams to align business goals and objectives.
• Maintain open and effective communication channels by reporting sales and campaign outcomes and next steps
• Conduct training programs for new and existing sales representatives, promoting skill development and fostering team camaraderie.
• Understand the product offering and value proposition; keep packages easy to sell and consistent.
• Stay up to date on market trends and competitor activities.
• Translate insights into sales briefs/objection handling and ensure BD can sell and CS can launch, activate, and renew effectively.

Requirements

• Bachelor's degree in Business Administration, Sales, or a related field
• Proven experience in sales operations, business analysis, or a similar role.
• Strong analytical and problem-solving skills, with the ability to interpret complex data and make strategic recommendations.
• Excellent communication and interpersonal skills
• Proficient in using sales software, CRM systems (HubSpot, Pipedrive, Salesforce, or equivalent), automation systems (Make.com, Zapier, or equivalent), and other relevant tools.
• Demonstrated ability to manage and prioritize multiple projects and fast-moving deadlines.
• Strong leadership skills and the ability to motivate and inspire client-facing teams.
• Knowledge of sales methodologies, processes, and best practices.
• Familiarity with sales compensation plans and performance management.
• Ability to adapt to a fast-paced and evolving environment.
• Note: Please note that this role is open to candidates who are currently based locally. Unfortunately, we’re not able to offer visa sponsorship at this time.