Create reporting dashboards and automated insights that help CS leaders prioritize and drive outcomes
Build partner ops foundations: process, tracking, attribution, reporting, and system support
Partner with the Head of Partnerships to define partner lifecycle stages and success metrics, operationalize partner onboarding and activation, measure partner contribution to pipeline, revenue, and expansion
Improve partner channel visibility through clean data, reporting, and business-ready dashboards
Improve tooling and systems across CS and partner motions (CRM objects, automation, data hygiene, integrations)
Identify inefficiencies, implement automations, and eliminate manual GTM processes where possible
Partner with GTM leaders to proactively identify areas to improve seller efficiency and drive revenue growth
Operate as a trusted business partner: diagnose performance, identify root causes, and propose solutions
Build structured analysis to answer questions regarding customer loss, adoption and retention by segment, partner revenue outcomes, and cycle times.
Develop business cases for operational changes and influence leadership decisions using data
Leverage AI to build new workflows and augment existing processes
Requirements
3+ years of experience in Revenue Operations, Customer Success Ops, Business Operations, Analytics, or GTM Strategy
Strong experience acting as a business partner to senior GTM leaders (CS, Partnerships, or Revenue leadership)
Proven ability to build operations "from scratch" — not just maintain existing systems/processes
Highly analytical and comfortable working with ambiguity, messy data, and evolving priorities
Strong ability to translate insights into action: recommendations, process changes, and system improvements
Experience designing scalable workflows for renewals and customer lifecycle management, partner operations / channel motions, cross-functional GTM handoffs.
Strong communication skills and ability to drive alignment across stakeholders
Experience in high-growth B2B SaaS environments
Experience working with Salesforce and/or GTM tooling ecosystems.
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