Hybrid Manager – Marketing Operations, Strategic Projects

Posted 3 months ago

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About the role

  • Manager leading marketing operations and strategic initiatives for a Canada Brand team at Manulife. Overseeing agency management, vendor operations, and driving marketing excellence in a global environment.

Responsibilities

  • Identify and implement tools and technologies that enhance team collaboration, reporting, and execution.
  • Oversee day-to-day operations of the Canada Brand marketing team, ensuring alignment across functions and seamless execution of marketing initiatives.
  • Lead the development and continuous improvement of marketing processes, workflows, and governance frameworks to drive operational efficiency and consistency.
  • Partner with cross-functional teams to integrate planning efforts, ensuring marketing strategies are aligned with business priorities and timelines.
  • Manage and track the marketing budget, including forecasting, reconciliation, and reporting, ensuring financial accountability and transparency.
  • Facilitate team annual planning to support strategic goal setting and performance tracking.
  • Manage Tier 1–3 agency relationships for Canada Segment, including relationship health, ways of working, optimizations and financial deliverables.
  • Lead annual agency planning, retainer utilization, and spend reporting.
  • Manage vendor contracts, procurement processes (including RFPs), onboarding/offboarding, and risk reviews.
  • Identify and evaluate strategic marketing opportunities that align with business goals and market trends.
  • Lead high-impact initiatives from ideation through to execution, ensuring cross-functional alignment and measurable outcomes.
  • Collaborate with internal stakeholders to define project scope, success metrics, and execution plans.
  • Drive innovation by piloting new approaches, tools, or campaigns that enhance brand presence and marketing effectiveness.
  • Monitor and report on initiative progress, ensuring timely delivery and continuous optimization.

Requirements

  • BA/BS in Marketing, Communications, Business, or related field.
  • 7-10 years of experience in marketing operations, project management, or agency/vendor management.
  • Proficiency in marketing workflow tools (e.g., Adobe Workfront and Smartsheet)
  • Exceptional organizational, communication, and stakeholder management skills.
  • Proven ability to lead cross-functional teams and manage multiple priorities in a dynamic environment.
  • A passion for operational excellence, continuous improvement, and brand integrity.

Benefits

  • health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage
  • adoption/surrogacy benefits
  • wellness benefits
  • employee/family assistance plans
  • various retirement savings plans (including pension and global share ownership plan with employer matching contributions)
  • financial education and counseling resources
  • generous paid time off including holidays, vacation, personal, and sick days

Job title

Manager – Marketing Operations, Strategic Projects

Job type

Experience level

SeniorLead

Salary

CA$86,250 - CA$155,250 per year

Degree requirement

Bachelor's Degree

Location requirements

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