HR Business Partner supporting hourly and field service employees across multiple California facilities. Ensuring compliance with labor laws, driving engagement, and fostering people management practices.
About the role
- HR Generalist administering benefits and leave of absence processes. Liaising with employees and management to deliver exceptional HR services in pediatric healthcare system.
Responsibilities
- Support the administration of all HR services.
- Responsible for leave of absence and benefits administration and delivering exceptional customer service to our employees, managers, and HR partners.
- Familiar with and applies the policies, plan documents and procedures of Children's in order to make leave and benefit determinations, answer customer inquiries and resolve any issues.
- Responsible for phone coverage of the Employee Service Center providing employees information on a wide variety of HR topics and triage calls to the appropriate center of excellence (COE) when needed.
- Other responsibilities include leave of absence and benefit administration, COBRA administration, life event status changes, benefits billing, and retro benefit processing; employee status changes and reporting relationship changes and entering data into the operation systems; exhibit good customer service and de-escalation skills and follow through within required time periods.
Requirements
- Two-year AA degree or three years HR background w/o degree.
- Bachelor's degree preferred.
- Three years of HR Generalist experience with emphasis on benefits, disability claims or leave administration experience.
- Knowledge of federal, state and local regulations and compliance requirements affecting employee leave of absence and benefits programs including, but not limited to: FMLA, state and local leave laws, Workers Compensation, health and welfare plans, retirement plans, COBRA and Qualified Life Events.
- Strong understanding of and ability to administer leave cases and benefits in accordance with Children's payroll practices, procedures and benefits plans.
- Ability to work with a high sense of urgency and provide exceptional customer service.
- Ability to manage complex and escalated issues with confidence and results.
- Able to adapt to changing and often ambiguous circumstances.
- Must maintain confidential information.
- Proficient in Microsoft Excel and Word.
Benefits
- Medical
- Dental
- Vision
- Retirement plans
- Other fringe benefits
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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