Advisory support to harmonized tiers of HRS case management
Raise HRS Team expertise
Facilitate change management and partner with various functional teams on resolution of any identified gaps and/or issues
Ensure the delivery of services are in line with contractual obligations through management of SLAs and customer satisfaction results
Excellent customer service, timely responses to employees, HRS, HRBP on complaints or any related issues or escalations
Manage the timely resolution of customer issues including handling customer escalations
Perform and document Root Cause Analysis and implement remedial procedures to close identified gaps
Use discretion and maintain confidentiality
Assist in evaluation of reports, decisions and results of department in relation to established goals
Work towards achieving and exceeding KPIs
Support the execution of global HR strategy, operating model, architecture and roadmaps for delivering excellent service which will ensure the successful delivery of AVEVA’s vision
Deliver on key milestones against project plan(s) or delivery timelines
Plan and monitor the day-to-day deliverables of the AMERICAS operating model
Provide support to staff to ensure achievement of operational targets and risk mitigation
Ensure all statutory reporting is completed accurately and on time
Assist in the creation and validation of SOPs and vendor contracts
Requirements
Working knowledge of local employment legislation (US or Canada)
Educated at undergraduate level (or HR experience equivalent of 3 to 5 years)
Proficient knowledge of HR systems, such as Workday and ServiceNow
Strong interpersonal, written, and oral communication skills
Excellent knowledge and practical experience across a range of problem, change and incident management scenarios
Proven track record of tenacity, positive drive to complete tasks, seek solutions to challenges and maintain focus through to completion
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