Human Resources Director at Matthews Automation Solutions responsible for talent management and HR program implementation. Key leadership role contributing to business plans and coaching managers.
About the role
- HR Advisor supporting AMERICAS HRS operations and service excellence at AVEVA. Focused on change management, customer service, and operational efficiency with hybrid work model.
Responsibilities
- Advisory support to harmonized tiers of HRS case management
- Raise HRS Team expertise
- Facilitate change management and partner with various functional teams on resolution of any identified gaps and/or issues
- Ensure the delivery of services are in line with contractual obligations through management of SLAs and customer satisfaction results
- Excellent customer service, timely responses to employees, HRS, HRBP on complaints or any related issues or escalations
- Manage the timely resolution of customer issues including handling customer escalations
- Perform and document Root Cause Analysis and implement remedial procedures to close identified gaps
- Use discretion and maintain confidentiality
- Assist in evaluation of reports, decisions and results of department in relation to established goals
- Work towards achieving and exceeding KPIs
- Support the execution of global HR strategy, operating model, architecture and roadmaps for delivering excellent service which will ensure the successful delivery of AVEVA’s vision
- Deliver on key milestones against project plan(s) or delivery timelines
- Plan and monitor the day-to-day deliverables of the AMERICAS operating model
- Provide support to staff to ensure achievement of operational targets and risk mitigation
- Ensure all statutory reporting is completed accurately and on time
- Assist in the creation and validation of SOPs and vendor contracts
Requirements
- Working knowledge of local employment legislation (US or Canada)
- Educated at undergraduate level (or HR experience equivalent of 3 to 5 years)
- Proficient knowledge of HR systems, such as Workday and ServiceNow
- Strong interpersonal, written, and oral communication skills
- Excellent knowledge and practical experience across a range of problem, change and incident management scenarios
- Proven track record of tenacity, positive drive to complete tasks, seek solutions to challenges and maintain focus through to completion
Benefits
- Flex work hours
- 20 days PTO rising to 25 with service
- three paid volunteering days
- primary and secondary parental leave
- well-being support
- medical
- dental
- vision
- 401K
Job title
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