Hybrid HR Services Advisor

Posted last month

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About the role

  • Advisory support to harmonized tiers of HRS case management
  • Raise HRS Team expertise
  • Facilitate change management and partner with various functional teams on resolution of any identified gaps and/or issues
  • Ensure the delivery of services are in line with contractual obligations through management of SLAs and customer satisfaction results
  • Excellent customer service, timely responses to employees, HRS, HRBP on complaints or any related issues or escalations
  • Manage the timely resolution of customer issues including handling customer escalations
  • Perform and document Root Cause Analysis and implement remedial procedures to close identified gaps
  • Use discretion and maintain confidentiality
  • Assist in evaluation of reports, decisions and results of department in relation to established goals
  • Work towards achieving and exceeding KPIs
  • Support the execution of global HR strategy, operating model, architecture and roadmaps for delivering excellent service which will ensure the successful delivery of AVEVA’s vision
  • Deliver on key milestones against project plan(s) or delivery timelines
  • Plan and monitor the day-to-day deliverables of the AMERICAS operating model
  • Provide support to staff to ensure achievement of operational targets and risk mitigation
  • Ensure all statutory reporting is completed accurately and on time
  • Assist in the creation and validation of SOPs and vendor contracts

Requirements

  • Working knowledge of local employment legislation (US or Canada)
  • Educated at undergraduate level (or HR experience equivalent of 3 to 5 years)
  • Proficient knowledge of HR systems, such as Workday and ServiceNow
  • Strong interpersonal, written, and oral communication skills
  • Excellent knowledge and practical experience across a range of problem, change and incident management scenarios
  • Proven track record of tenacity, positive drive to complete tasks, seek solutions to challenges and maintain focus through to completion

Benefits

  • Flex work hours
  • 20 days PTO rising to 25 with service
  • three paid volunteering days
  • primary and secondary parental leave
  • well-being support
  • medical
  • dental
  • vision
  • 401K

Job title

HR Services Advisor

Job type

Experience level

Mid levelSenior

Salary

$68,200 - $113,800 per year

Degree requirement

Bachelor's Degree

Tech skills

Location requirements

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