Technical Customer Care Expert at Mistral AI handling customer support inquiries in Singapore. Collaborating with global teams to ensure customer satisfaction and improve support processes.
About the role
- Family Support Specialist at Family Access Center providing in-home intervention to strengthen families. Key responsibilities include evidence-based practices, case management, and community partner collaboration.
Responsibilities
- Provide in-home intervention to children and their families utilizing skill-based, evidence-based practices
- Act as a resource, provider & advocate families to promote child welfare
- Provide evidence-based interventions and case management support under contractual responsibilities
- Utilize collaborative documentation
- Develop and maintain effective working relationships with community partners
- Maintain an appropriate level of direct contact with families per program requirements
- Ensure professionalism through role modeling
- Utilize own vehicle to travel to work destinations and transport youth as authorized
- Report and document emergencies and critical incidents
Requirements
- Bachelor's degree or an associate of arts degree in human services or related field
- Two years of full-time experience in human services or related field
- Strong written and verbal communication skills
- Excellent time management skills
- Ability to work independently
- Knowledge of community resources and service providers
Benefits
- Mileage/Travel $0.62 a mile
- Flexible schedule
- Paid time off
- Sick Time/Leave
- Holiday Pay
- Health Insurance
- Dental Insurance
- Life insurance
- 401(k)
- 401(k) matching
- Tuition reimbursement
- Referral program
- Other
Job title
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Experience level
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