Customer Service Coordinator providing support from home for Capital One's High Value Specialty Servicing team. Focused on customer service, team collaboration, and effective communication skills.
CN
Hybrid Digital Support Specialist – Inpatient
Posted 4 months ago
About the role
- Digital Support Specialist training healthcare users at Community Hospital with a focus on Epic systems. Delivering high-quality technical training and hands-on support for diverse care settings.
Responsibilities
- Deliver virtual coaching and real-time support to end users.
- Lead onsite training events
- Analyze system data to identify optimization opportunities.
- Document and share caregiver feedback for continuous improvement.
- Partner with Principal and Technical Trainers to ensure content accuracy.
- Observe workflows and suggest curriculum updates.
- Test and validate lesson plans in training environments.
- Provide at-the-elbow support during go-lives, upgrades, and rounding.
- Foster a collaborative learning environment and adapt teaching methods to learner needs.
Requirements
- Bachelor’s Degree is required
- Minimum of two (2) years of healthcare and/or relevant IT training experience required
- Strong instructional and presentation skills
- Deep understanding of clinical workflows
- Effective troubleshooting and communication abilities
- Passion for continuous learning and improvement.
Benefits
- Volunteer opportunities
- Benefits initiatives
- Continuous learning opportunities
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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