Provide direct support for approximately 3,000 computers supported by ITS
Support includes expertise in Windows and Mac operating systems
Expertise in troubleshooting Microsoft Office products, including Outlook, Word, Excel, Teams, PowerPoint
Identify, research, and propose hardware, software and services that will enhance and/or improve customer technology needs
Manage Computer Refresh cycles for ITS/Student Life
Provide direct desktop support including computer maintenance, printer maintenance, troubleshooting, system set-up software installation and system updates
Provide network and telecommunication support
Use ITS systems including Azure AD, SCCM and JAMF to deploy operating system images to Windows and Mac computers
Handle network security responsibilities
Act as a data steward for endpoint devices
Provide computer and laptop support for various Student Life events
Responsible for creating and maintaining technical documentation of ITS Outbound Support procedures
Coordinate and/or conduct training sessions for customers regarding computer systems, networks and software and hardware as needed
Requirements
Bachelor of Science in engineering or computer science related degree
A minimum of 0-6 months of IT support experience in a complex enterprise environment
A minimum of 0-6 months of technical experience in an IT related field
Experience managing, troubleshooting and supporting multiple technological equipment
Experience operating systems deployment
Customer Support experience
Any equivalent combination of related education and/or experience will be considered
Must be able to provide advanced technical support for various hardware platforms, operating systems, and software packages (including Microsoft Office and Office 365)
Complex problem-solving skills and excellent research skills
Must have ability to prioritize multiple projects simultaneously
Must have the ability to articulate clearly and concisely to a wide variety of multicultural users
Benefits
37.5-hour work week
13 paid holidays
24 annual leave (vacation) days per year or more based on years of service
18 sick days per year
A range of health insurance and other benefits
401(a) retirement savings with 6% employee contribution match
Eligibility to continue health insurance
Other retiree perks
Wellness programs
Job title
Deskside Support Specialist – Information Technology Services
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