Surgical Support Representative handling surgical sales orders and customer inquiries. Providing world - class customer service and support to sales force in various regions.
About the role
- Customer Service Rep handling customer inquiries at Tessco in Timonium, MD. Providing support, processing orders, and mentoring new team members in a hybrid work environment.
Responsibilities
- Answer queue customer calls and Tessco.com Live Chats, and email inquiries quickly and professionally while building rapport with customers
- Provide an exceptional customer experience on each call or interaction
- Process Salesforce.com pre and post-sale cases (we will train you)
- Provide Tessco.com support to customers
- Convert inquiries into orders while promoting Tessco’s value proposition in all customer correspondence
- Process quotes and orders accurately and timely using our solid processes
- Collaborate with team members to get customers the solution they need
- Mentor new team members for smooth and efficient onboarding
- Possible travel for trainings as needed
Requirements
- Professional and pleasant phone demeanor
- Great at building rapport and making connections quickly
- Excellent verbal and written communication skills
- A natural problem solver with a customer first mindset
- Strong attention to detail and good follow up skills
- Ability to multi-task and respond to rapid change
- Demonstrate empathetic active listening skills
- Bachelor's degree or equivalent experience preferred
- Bonus points if you have worked in a call center or customer support role
Benefits
- Hybrid work schedule
- 401K with a company match to help you invest in your future
- Comprehensive medical, dental, vision, and prescription plans to keep you at your best
- Hone your skills or learn new ones with tuition subsidy
Job title
Job type
Experience level
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Degree requirement
Tech skills
Location requirements
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