Customer Service Representative in a key role supporting veterinary clinics and pet families. Building relationships and ensuring compassionate service during sensitive moments.
About the role
- Customer Service Representative at ehotel AG managing bookings and complaints. Ensuring smooth processes and customer satisfaction in the hospitality sector.
Responsibilities
- You provide friendly, professional support to customers for booking inquiries, individual requests, and the preparation of tailored offers
- As the central point of contact between our customers and hotels worldwide, you handle questions, requests, or problems and ensure a smooth booking process
- You independently make bookings and reliably send all relevant information and documentation to customers and hotels
- You ensure a smooth payment process — from creation and verification to adjustment of payment methods
- After thorough onboarding, you take responsibility for complaints handling and work cross-functionally to resolve issues
- You make independent decisions regarding refunds, liaise closely with our booking partners, communicate directly with hotels and customers, and finalize the refund process
- Together with our product management team, you identify technical optimization opportunities to continuously reduce our complaints rate
Requirements
- You have experience in customer service, ideally in the hotel or travel industry
- You have strong technical understanding and a quick grasp of new information
- You demonstrate strong service and customer orientation, work independently, and have excellent communication skills
- You think analytically, work in a structured and goal-oriented way, and quickly find suitable solutions through precise questioning
- You enjoy teamwork as well as independent work, and are reliable and resilient
- You are fluent in German and English (business proficient); additional languages are a plus.
Benefits
- Permanent employment contract and long-term prospects
- Working hours Monday–Friday between 08:00 and 18:00 with hybrid work options
- Discounted Deutschlandticket for your commute
- Free fruit and beverages & regular company and team events
- 28 days of annual leave
- Employer contribution to occupational pension scheme
- Anniversary bonuses for long service
- Centrally located, air-conditioned office in Prenzlauer Berg
- Experience-based salary between €2,600 – €3,000 gross per month, plus performance-related bonuses after successful completion of the probationary period
Job title
Job type
Experience level
Salary
Degree requirement
Location requirements
Fuel Attendant supporting day - to - day operations at fueling station with customer assistance. Greet customers, assist with fueling, and maintain safety and cleanliness.
Customer Service Representative supporting daily store operations at H&S Energy. Fostering customer satisfaction and ensuring store presentation and cleanliness in Redding, CA.
Customer Service Representative supporting daily store operations and exceptional customer service at H&S Energy. Responsible for cashiering and maintaining store presentation while fostering a welcoming environment.
Customer Service Representative supporting daily store operations at H&S Energy. Ensuring exceptional customer service, food quality, and store presentation in a fast - paced environment.
Customer Support Agent handling inquiries and support for LoadUp services. Responsible for resolving issues and ensuring a quality customer experience via multiple channels.
Meeting Support Specialist supporting NASA's Extravehicular Activity and Human Surface Mobility Program. Responsible for clear communication, task prioritization, and utilization of Microsoft Office Suite and SharePoint.
Customer Support Specialist handling Level 1 technical support and billing assistance at TeamViewer. Aiding clients in successful service delivery within a hybrid work environment.
Customer Service Specialist supporting aftermarket parts sales at Brentwood Polychem. Engaging with customers for inquiries and generating proposals based on their requests.
Customer Support position at VerbundVolksbank OWL assisting clients with digital services and inquiries. Requires commercial experience and a passion for customer interaction.