Customer Service representative managing inquiries and assisting in sales processes for Intertek's quality, safety, and sustainability services. Engaging with various customer communications and supporting international requests.
About the role
- Customer Service Agent handling incoming and outgoing customer inquiries via phone, email, and web chat. Focused on delivering exemplary service in a hybrid role based in Wrexham.
Responsibilities
- The role of a Customer Service Agent is to handle incoming and outgoing contact, across a variety of communication channels.
- The Customer Service Agent delivers support to customers across our product portfolio, resolving queries and ensuring that the service provided is exemplary and good customer outcomes are achieved.
- Primary duties include answering phones, responding to emails and web chats. All our Customer Service Agents are brand ambassadors for our financial products and aim to satisfy customer queries within their first point of contact.
Requirements
- You will be a quick learner but also have strong foundations and experience in interacting with customers both verbally and in writing, working with both detail and data.
- Excellent communication skills (written and verbal), to effectively communicate with customers. Demonstrating warmth, empathy and understanding is crucial.
- Able to understand customer problems and break them down to find solutions. Strong attention to detail and experience working directly with customers account data as well as any sensitive information.
- Experience handling customer complaints and complex cases, ideally over the phone or online.
- Relevant, recent experience in a customer facing role.
- Qualified to at least A-Level or equivalent with a solid academic background. Minimum of GCSE grade C in English and Maths.
- IT literate, including Google suite and Microsoft products
Benefits
- Competitive salary
- 25 days holiday PLUS your BIRTHDAY off
- Pension contribution with Royal London
- Life Assurance
- Private medical, dental and optical health insurance with Axa
- Hybrid working – Wrexham
- Free breakfast available
Job title
Job type
Experience level
Salary
Degree requirement
No Education Requirement
Location requirements
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