Tier 3 Production Support Specialist providing technical support in healthcare technology. Enhancing customer experience by addressing software - related inquiries and issues across the production environment.
About the role
- Customer Service Agent providing 1st and 2nd level support for Berliner Verlag's media products. Engaging with customers and ensuring satisfaction through effective communication and product knowledge.
Responsibilities
- Friendly and professional communication with our customers by phone and email as 1st and 2nd level support
- Comprehensive advice and support to customers regarding inquiries about our publishing products
- Ensuring complete customer satisfaction with our service and proactively presenting our services and products
Requirements
- Passion for customer service and enthusiasm for engaging our loyal readers through your commitment
- Strong communication skills, empathy, and a service- and solution-oriented approach
- Ideally, some prior call center experience
- Proactivity in all relevant processes
- Ability to stay calm under pressure and a commitment to being satisfied only when the customer is
- Business-fluent German, both written and spoken
- Confident use of service/CRM systems
Benefits
- Full-time position with trust-based working hours, room to shape your work within flat hierarchies, and a motivated team
- Good public transport connections in central Berlin
- Latest software and hardware with height-adjustable desks
- Free coffee, drinks & snacks in the team kitchen
- A company culture that supports individual and collective growth
- True team collaboration where everyone’s individual skills and knowledge are encouraged; ongoing opportunities for professional development are a matter of course
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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