Retail Customer Service & Sales Consultant at Telstra. Help customers find tech solutions and enhance their telecommunications experience through excellent service and collaboration.
DF
Hybrid Customer Care, Order Management Specialist
Posted 6 months ago
About the role
- Order Management Specialist overseeing customer order processing for B2B and B2C in EU markets. Ensuring accurate processing and resolving OTC queries in a hybrid role from Portugal or the UK.
Responsibilities
- Oversee and support customer order processing for EU markets for B2B and B2C channels
- Handle Order to Cash (OTC) queries, resolving issues, and monitoring effectiveness of the processes
- Responsible for ensuring accurate, timely processing of all customer orders across multiple EU countries
- Report and qualify B2B complaint case data
- Primary contact for B2B team to coordinate response-to-resolution for OTC queries
- Liaise with Logistics provider to ensure order KPIs are met and manage order queries
- Maintain relationships with external vendors and support teams as required
- Communicate effectively with business partners on order/invoice queries
Requirements
- Degree level or other transferable experience
- Demonstrated experience within a Call Centre or commercial environment
- Sound background in order management
- Exposure to Salesforce.com and SAP ERP systems
- Experience using MS Office – Intermediate Excel skills are highly desirable
- Languages: English fluent, additional language an advantage (Dutch, French, or German preferred)
Benefits
- Hybrid work arrangement
- Professional development opportunities
- Travel opportunities
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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