Responsabile Front Office Virtuale per il Contact Center e Canali digitali in Humanitas. Coordinando team e migliorando servizi per pazienti e cittadini.
About the role
- Customer Service Consultant redefining service for AT&T customers through various interactions. Handling sales, support, and technical inquiries in a hybrid role.
Responsibilities
- Handle customer interactions (calls, chats, emails) in a fast-paced environment.
- Identify upselling opportunities and close deals to reach your sales and commissions targets.
- Accurately resolve issues related to service, billing, payments, and collections.
- Explain bills and product features clearly.
- Troubleshoot basic problems and seek higher support if needed.
- Build customer confidence and loyalty by resolving issues.
- Support various customer inquiries, including technical issues.
- Work a flexible 40 hour per week schedule, which may include nights, weekends, and overtime.
- Paid training to set you up for success.
Requirements
- Commissioned sales experience highly preferred
- Unwavering Customer Focus
- Strong Work Ethic
- Adaptability
- Problem-Solving Skills
- Attention to Details
- You will need verified internet service with a minimum of 12mb upload speed and 18mb download speed and an established dedicated work area (desk, chair, electrical outlet, surge protector, direct LAN connection).
Benefits
- Medical/Dental/Vision coverage
- 401(k) plan
- Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T home phone
- Tuition reimbursement program
- Paid Time off and holidays - Employees receive 1 week of paid time off (PTO) after 6 months and 2 weeks after the first year. There are at least 8 company-designated holidays, and additional PTO is provided based on the bargaining group to which you are hired.
- Paid Parental Leave
- Additional sick leave beyond what state and local law require may be available but is unprotected
- Adoption Reimbursement
- Disability Benefits (short term and long term)
- Life and Accidental Death Insurance
- Supplemental benefit programs: critical illness/accident hospital indemnity/group legal
- Employee Assistance Programs (EAP)
- Extensive employee wellness programs
- Work From Home (WFH)
Job title
Job type
Experience level
Salary
Degree requirement
Location requirements
Customer Service Representative in the Patient Support Department delivering first - class service and managing patient orders. Hybrid position based in Lakewood, CO.
Vacation Planner handling calls to promote Marriott vacation ownership packages. Answering queries and selling preview packages to potential owners with future work from home opportunities.
Contact Center Specialist assisting clients with service issues and transactions at Ameriprise India LLP. Providing excellent customer experience through direct communication and problem resolution.
Contact Center Fraud Analyst investigating various fraud events and providing support to affected customers. Engaging with law enforcement and ensuring compliance with policies.
Call Centre and Admin Assistant at Specsavers. Working in a team to provide excellent customer service and support in stores.
Call Center Agent managing inquiries for a top banking organization. Role involves customer support, training, and a hybrid work schedule.
Customer Consultant in energy sector handling customer inquiries via phone and email. Focusing on energy contracts, tariffs, and support for online portals.
Customer Service Agent offering support in the telecommunications sector. Providing customer satisfaction with contract, invoice, and tariff inquiries in a diverse international team.
Call Center Escalation Specialist managing authorization approvals and member escalations for SafeRide Health. Ensure high service standards in a hybrid work environment at our San Antonio office.