Customer Service Agent offering support in the telecommunications sector. Providing customer satisfaction with contract, invoice, and tariff inquiries in a diverse international team.
About the role
- Customer Consultant in energy sector handling customer inquiries via phone and email. Focusing on energy contracts, tariffs, and support for online portals.
Responsibilities
- You create a positive experience for customers.
- You handle customer inquiries by phone and in writing regarding contracts, tariffs, and invoices.
- You answer questions about electricity and gas connections, assist with using the online portals, and take fault reports.
- You advise on existing contracts and, when necessary, provide additional guidance.
Requirements
- Experience in telephone customer service is an advantage
- Very good to native-level German skills, both written and spoken
- Proficient computer skills
- Basic commercial understanding and a sales-oriented mindset
- Flexibility, team orientation, and self-motivation
Benefits
- Permanent employment contract with full-time and part-time options
- Stable, secure position in a modern working environment
- Attractive base salary plus sales commission
- Intensive, fully paid on-site training and ongoing support from mentors, trainers, and coaches
- Meal allowance and travel allowance
- Private supplemental health insurance
- Shift-based working hours
- Personal development opportunities with training programs within the company
- Assistance with work permit applications (if required)
- Relocation support within the country or from abroad
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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