Responsabile Front Office Virtuale per il Contact Center e Canali digitali in Humanitas. Coordinando team e migliorando servizi per pazienti e cittadini.
About the role
- Contact Center Fraud Analyst investigating various fraud events and providing support to affected customers. Engaging with law enforcement and ensuring compliance with policies.
Responsibilities
- Investigating various fraud events that are escalated from business partners
- Accurately reporting and dispositioning alerts and cases based on fraud events
- Monitoring fraud alerts through early detection and other alert tools
- Substantiating investigative findings with statements and items of evidence
- Referring fraudulent activity to law enforcement agencies for prosecution
- Conducting interviews as needed for investigations
- Supporting various fraud related activities
Requirements
- Associate's Degree, Bachelor's Degree or equivalent preferred
- 2 - 3 years Bank or fraud related experience preferred
- 1 year Balancing fraud prevention with maintaining a positive customer transactional experience preferred
- 2 - 6 years Retail or branch banking experience preferred
- Ability to establish effective working relationships among team members
- Ability to present and express ideas and information clearly and concisely
- Ability to actively listen to achieve understanding
- Ability to establish courses of action for self to accomplish specific goals
- Ability to make right decisions based on perceptive and analytical processes
Benefits
- Additional bonus earning opportunities
- Health insurance
- Professional development opportunities
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