Resolution Specialist handling contact center operations at Walmart. Responsible for improving action plans and customer service processes in a retail environment.
About the role
- Contact Center Specialist assisting clients with service issues and transactions at Ameriprise India LLP. Providing excellent customer experience through direct communication and problem resolution.
Responsibilities
- First point of contact regarding service issues, troubleshooting, and enter complex service requests into appropriate systems for resolution
- Educate clients and advisors on newly implement services, systems, or procedures for efficient self-service
- Process complex service transactions, or resolve account service casework, which have been initiated by web-based or paper forms utilizing computer applications in a timely manner in order to meet/exceed Service goals
- Interact directly with customers, inbound/outbound phone queue, to provide accurate and immediate solutions to transaction and service request. Utilize internal computer applications and enter all information in the appropriate system
- Participate in Team meetings, huddles, and brainstorming sessions to discuss process updates, operational issues and identify process improvement opportunities
- Should be flexible to work during weekends
- Should be open for flexible working hours and on rotational basis
- Should be flexible for split week offs
Requirements
- Graduate/ post-graduate in finance / commerce/ business management/ operations discipline
- Minimum 1-3 years of relevant work experience
- Strong written and spoken communication skills
- Ability to explain complex policies or concepts in time bound manner
- Excellent customer service skills
- Ability to explain complex policies or concepts in a straightforward, easy-to-understand manner
Benefits
- Health insurance
- Flexible working hours
- Professional development opportunities
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
Resolution Specialist responsible for contact center duties at Walmart. Applying expertise to improve customer service and business solutions.
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