Responsabile Front Office Virtuale per il Contact Center e Canali digitali in Humanitas. Coordinando team e migliorando servizi per pazienti e cittadini.
About the role
- Customer Service Representative in the Patient Support Department delivering first-class service and managing patient orders. Hybrid position based in Lakewood, CO.
Responsibilities
- Obtains and process authorizations for reorders.
- Resolve patient issues and ensures accurate reorder processing via phone, document processing and medical record validation.
- Ensures patients have all required medical documentation to permit billing of services as assigned.
- Maximizes patient base through retention efforts and cross-selling via phone.
- Audits configuration of supplies based on supporting documentation, formulary requirements and manufacturer capabilities.
- Maintains a strong understanding of medical documentation, Insurance requirements and company procedures.
- Maintains regular, predictable, consistent attendance and is flexible to meet the needs of the department.
Requirements
- Minimum high school diploma or GED equivalent
- Customer Service Experience Preferred
- Proficient computer literacy to include strong keyboarding and ability to key data accurately while maintaining strong listening skills
- Strong attention to detail, multi-tasking, communication, and organizational skills are essential.
- Exceptional phone and email etiquette.
- Position may require evening and weekend availability.
- Must live in Lakewood area as this is an in-office role.
Benefits
- Set schedule – no guessing, no rotating shifts
- Paid holidays + time off on holidays – enjoy your well-earned breaks
- Great pay – competitive wages that reward your skills
- Supportive, professional team environment
- Attractive Incentives
- Professional Growth
- Great Benefits
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