Temporary Contact Center Agent handling inbound calls for patient care coordination at Clinica Sierra Vista. Providing outstanding service while meeting departments performance standards in Bakersfield, CA.
About the role
- Call Center Escalation Specialist managing authorization approvals and member escalations for SafeRide Health. Ensure high service standards in a hybrid work environment at our San Antonio office.
Responsibilities
- Overseeing health plan authorization approvals
- Resolving escalations from members and clients
- Provide customer service support to the call center team
- Manage authorization approvals for over-mileage trips
- Correspond with Health Plans regarding escalated issues
- Perform Quality Assurance monitoring
- Create and provide reports as necessary
Requirements
- A high school diploma or equivalent
- Strong communication skills (both verbal and written)
- Demonstrated ability to work in a fast-paced environment
- Proficient with call center software and applications
- Advanced problem-solving skills
- 1 year of experience in a Call Center leadership position
- Bilingual; fluent in both English and Spanish
Benefits
- Health insurance
- Flexible work arrangements
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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