Call Center Agent in Florida Department of Revenue assisting taxpayers with inquiries on tax bills and delinquencies. Requires bilingual ability in English and Spanish, and prior customer service experience.
About the role
- Call Center Representative providing excellent customer service for tobacco study participation. Answer inbound calls, collect, and enter participant information while managing study-related inquiries.
Responsibilities
- Answer inbound calls and make outbound calls to/from the public interested in information regarding tobacco study participation
- Collect and enter participant information into our computer database system
- Promote additional study participation and referrals from current study participants
- Make reminder call-outs to study participants that are registered for screenings
Requirements
- High School diploma or equivalent required
- Must demonstrate excellent communication skills
- Must demonstrate commitment to providing outstanding customer service
- Able to sort information and interpret written and verbal instructions
- Accuracy and attention to detail
- Previous Call Center experience preferred
- Data entry experience preferred
- One year sales, telemarketing, promotional, public relations or related experience preferred
- Ability to work in required work environment, including but not limited to exposure to second hand smoke from combustible cigarettes and vapors from electronic cigarettes on a daily basis
- According to the Code of Virginia 18.2-371.2B, employees must be 21 years of age to work around tobacco products.
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