Supervisor of Contact Center at Tokio Marine responsible for enhancing team performance and client satisfaction through motivational campaigns and feedback. Focused on sales performance and team evaluation.
About the role
- Call Center Representative providing excellent customer service for tobacco study participation. Answer inbound calls, collect, and enter participant information while managing study-related inquiries.
Responsibilities
- Answer inbound calls and make outbound calls to/from the public interested in information regarding tobacco study participation
- Collect and enter participant information into our computer database system
- Promote additional study participation and referrals from current study participants
- Make reminder call-outs to study participants that are registered for screenings
Requirements
- High School diploma or equivalent required
- Must demonstrate excellent communication skills
- Must demonstrate commitment to providing outstanding customer service
- Able to sort information and interpret written and verbal instructions
- Accuracy and attention to detail
- Previous Call Center experience preferred
- Data entry experience preferred
- One year sales, telemarketing, promotional, public relations or related experience preferred
- Ability to work in required work environment, including but not limited to exposure to second hand smoke from combustible cigarettes and vapors from electronic cigarettes on a daily basis
- According to the Code of Virginia 18.2-371.2B, employees must be 21 years of age to work around tobacco products.
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