Contact Center Executive managing leads generated from digital campaigns for Drevdom, specializing in commercial process optimization. Focused on qualifying opportunities through intensive phone engagement.
TH
Hybrid Supervisor, Human Resources Shared Services – Tier 1 Contact Center Operations & Case Management
Posted last month
About the role
- Supervisor managing HR Shared Services Tier 1 operations and case management at Trinity Health. Leading daily functions and collaborating with department managers to achieve targets.
Responsibilities
- Supervises daily functions of assigned area(s)
- Provides clear direction & manages / advances people, processes, structures & / or programs that support direct / indirect care
- Works in collaboration with department managers to manage staff & department effectively
- Responds promptly & directly to meet or exceed customers’ needs
- Coordinates staff scheduling & assignment
- Reviews & approves administrative functions (time, payroll, expense)
Requirements
- Must possess a comprehensive knowledge of Human Resources, as normally obtained through a bachelor's degree in a field requiring analysis, at least 4+ years of progressively more responsible related work experience, & / or an equivalent combination of education & experience
- Must possess considerable & in-depth knowledge of benefits, well-being, payroll, and other HR laws and regulations
- Prior experience with customer service, phone support, coaching or mentoring teams, HR or contact center case management, project leadership, or a related field
- Minimum of two + years of experience leading high-performing teams
- Experience leading in a remote and onsite environment.
Benefits
- Continuous self-development and supporting the growth of others
- Health insurance
- Professional development opportunities
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
Technical Call Center Specialist at Technogym ensuring customer satisfaction. Responsible for resolving customer issues and managing technical support queries.
Contact Center Specialist leveraging customer service skills to assist clients and advisors in a financial planning company. Engaging in multiple service areas while supporting professional development through licensing training.
Asesor telefónico de ATC soporte técnico en Entel Chile. Recibiendo llamadas de usuarios y resolviendo consultas sobre el servicio de fibra hogar.
Join Entel Chile as telephonic advisors providing support for fiber home services. Manage user inquiries and assist with technical support inquiries in Lima.
Contact Center Rep II supporting customers with banking inquiries at TD. Focused on delivering exceptional service and resolving account issues.
Contact Centre Representative at TD assisting customers with inquiries and providing solutions. Delivering excellent service during flexible working hours to all clients.
Sales Manager managing a B2C sales team in a call center environment. Leading operations, training, and performance management for driving revenue growth at Point Digital Finance.
Sales Executive specializing in telecom solutions for corporates at Automatízate Negocios. Involves phone sales, client management, and achieving sales goals in a hybrid setup.
Call Center Agent in Florida Department of Revenue assisting taxpayers with inquiries on tax bills and delinquencies. Requires bilingual ability in English and Spanish, and prior customer service experience.