Call Center Agent handling telecommunications inquiries with flexible working hours. Join an international team at regiocom Customer Care in Alexandroupolis, Greece.
Responsibilities
Answering and handling incoming customer calls in the telecommunications sector
Advising and supporting customers on technical and contractual matters
Processing customer enquiries and complaints efficiently and with a solution-oriented approach
Maintaining and updating the customer database
Collaborating with other departments to resolve complex customer issues
Participating in training and professional development to continuously improve service quality
Requirements
Good communication skills in German
Basic computer skills and familiarity with common software applications
Team player with a customer-focused work style
Flexibility and willingness to work in shifts
Motivation to learn new things and pursue professional development
Benefits
Private health insurance
Flexible working hours (part-time and full-time)
Ongoing training opportunities and career advancement prospects
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