Senior Engineer designing and developing advanced contact center solutions at Ascensus. Leading implementation of NICE inContact or CXone technologies with a focus on innovation and customer engagement.
About the role
- Customer service role for PayPal at Foundever involving phone and written inquiries. Seeking candidates with customer service experience and excellent communication skills in German.
Responsibilities
- Handling all telephone and written customer inquiries related to the online payment service
- Documenting your consultations afterwards
- Finding solutions for problem cases in cooperation with the caller
Requirements
- Prior experience in customer service or in a commercial/administrative role
- Fluent German, spoken and written (C2 level)
- Strong PC skills and good knowledge of Microsoft Office
- Enjoy communicating and working on the phone
- Solution-oriented attitude
- Enthusiasm for working in a modern office environment and using the latest technologies
Benefits
- Career changers are welcome!
- Inspiring atmosphere: state-of-the-art offices that support a clear separation between work and private life
- Hybrid option after successful onboarding and by agreement (3 days in office / 2 days remote)
- Mentoring and motivation: direct support and feedback from colleagues and supervisors
- Various team events such as summer parties to create your best Foundever moments with the team
- Exclusive employee benefits: shopping discounts, bike leasing, maximum employer contributions to capital-forming benefits (vermögenswirksame Leistungen), company pension scheme, voucher card with regular top-ups
- Health and wellbeing programs: massage chairs, global wellness program, proprietary fitness app, discounts at Wellhub, and more
- Internal career opportunities: 84% of our promotion roles and 93% of our leadership positions are filled internally
- International advancement opportunities through worldwide German-speaking projects
- 27–31 vacation days (depending on length of service) plus special leave
Job title
Job type
Experience level
Salary
Degree requirement
No Education Requirement
Location requirements
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