Contact Center Quality Manager at IQVIA managing quality operations and processes in a client - facing role. Ensuring adherence to standards and driving team performance for superior customer service.
About the role
- Customer service role for PayPal at Foundever involving phone and written inquiries. Seeking candidates with customer service experience and excellent communication skills in German.
Responsibilities
- Handling all telephone and written customer inquiries related to the online payment service
- Documenting your consultations afterwards
- Finding solutions for problem cases in cooperation with the caller
Requirements
- Prior experience in customer service or in a commercial/administrative role
- Fluent German, spoken and written (C2 level)
- Strong PC skills and good knowledge of Microsoft Office
- Enjoy communicating and working on the phone
- Solution-oriented attitude
- Enthusiasm for working in a modern office environment and using the latest technologies
Benefits
- Career changers are welcome!
- Inspiring atmosphere: state-of-the-art offices that support a clear separation between work and private life
- Hybrid option after successful onboarding and by agreement (3 days in office / 2 days remote)
- Mentoring and motivation: direct support and feedback from colleagues and supervisors
- Various team events such as summer parties to create your best Foundever moments with the team
- Exclusive employee benefits: shopping discounts, bike leasing, maximum employer contributions to capital-forming benefits (vermögenswirksame Leistungen), company pension scheme, voucher card with regular top-ups
- Health and wellbeing programs: massage chairs, global wellness program, proprietary fitness app, discounts at Wellhub, and more
- Internal career opportunities: 84% of our promotion roles and 93% of our leadership positions are filled internally
- International advancement opportunities through worldwide German-speaking projects
- 27–31 vacation days (depending on length of service) plus special leave
Job title
Job type
Experience level
Salary
Degree requirement
No Education Requirement
Location requirements
Call Center Senior Manager ensuring compliance and operational excellence at 1 - 800 Contacts. Leading managers and agents to enhance customer experience and operational effectiveness.
Consumer Specialist at Reckitt managing relationships and promoting Enfamil products through superior customer service in a contact center environment.
Sales Performance Leader responsible for leading a contact center sales team at The Travel Corporation. Driving revenue growth and guest satisfaction through coaching and performance monitoring.
Resolution Specialist in Contact Center managing high volume customer inquiries via phone and chat. Collaborating with associates to resolve issues in a customer - focused environment.
Call Center Agent managing empathic calls to negotiate debt payments with clients. Supporting individuals for their financial fresh starts in a diverse work environment.
CE
Admissions Team Lead responsible for coordinating patient access operations at Cedars - Sinai Medical Center. Ensuring efficient registration processes and team performance within a hybrid work model.
Admissions Team Lead overseeing patient access, registration, and compliance in a specialized clinic setting. Leading team workflow and ensuring high - quality patient service standards in a hybrid role.
Sales Supervisor at Toyota Insurance leading a contact center team to achieve sales and retention targets. Overseeing performance, coaching agents, and ensuring compliance with policies.
Call Center Agent providing assistance to clients regarding (care) aids from ProSenio. Responsible for client inquiries and actively improving internal processes.