Analista de Pré - Vendas na Alctel elaborando soluções técnicas para contact center. Trabalhando em parceria com os Accounts Managers para garantir conversões em vendas.
About the role
- Call Center Agent handling customer inquiries and orders for Bosch Power Tools. Working in a hybrid model after initial training in Dessau-Roßlau, Germany.
Responsibilities
- Independent handling of telephone and written customer inquiries regarding spare parts
- Order-taking and order acceptance, returns processing, complaint handling, and processing of warranty cases
- Coordination of the collection service for repairs
- Sending delivery notes, proof of delivery, invoices, and cost estimates
Requirements
- Enjoy communicating with customers and team members
- Fluent German, spoken and written (C2 level)
- Very good PC and MS Office skills
- Ideally experience with power tools, but not required
- Reliability, teamwork, and quality-conscious working
Benefits
- Flexible work environment thanks to a hybrid model (office and home office) after successful onboarding
- Mentoring and motivation: direct support and feedback from colleagues and supervisors. A mentor will be assigned to you permanently for any questions
- Various team events such as summer parties to create your best Foundever moments with the team
- Exclusive employee benefits: shopping discounts, bike leasing, maximum capital-forming benefits (vermögenswirksame Leistungen), company pension plan, voucher card with regular top-ups
- Health and wellbeing programs: global wellness program, proprietary fitness app, discounts with Wellhub, and more
- Internal career opportunities: 84% of our advancement positions and 93% of our leadership roles are filled internally
- International advancement opportunities through worldwide German-speaking projects
- 27–31 vacation days (depending on length of service) plus special leave
Job title
Job type
Experience level
Salary
Degree requirement
No Education Requirement
Location requirements
Contact Center Manager leading Acquisitions team to achieve sales goals. Supervising sales activities and fostering customer engagement in a B2B environment.
Contact Center Quality Manager at IQVIA managing quality operations and processes in a client - facing role. Ensuring adherence to standards and driving team performance for superior customer service.
Call Center Senior Manager ensuring compliance and operational excellence at 1 - 800 Contacts. Leading managers and agents to enhance customer experience and operational effectiveness.
Consumer Specialist at Reckitt managing relationships and promoting Enfamil products through superior customer service in a contact center environment.
Sales Performance Leader responsible for leading a contact center sales team at The Travel Corporation. Driving revenue growth and guest satisfaction through coaching and performance monitoring.
Resolution Specialist in Contact Center managing high volume customer inquiries via phone and chat. Collaborating with associates to resolve issues in a customer - focused environment.
Call Center Agent managing empathic calls to negotiate debt payments with clients. Supporting individuals for their financial fresh starts in a diverse work environment.
CE
Admissions Team Lead responsible for coordinating patient access operations at Cedars - Sinai Medical Center. Ensuring efficient registration processes and team performance within a hybrid work model.
Admissions Team Lead overseeing patient access, registration, and compliance in a specialized clinic setting. Leading team workflow and ensuring high - quality patient service standards in a hybrid role.