Technical Customer Care Expert at Mistral AI handling customer support inquiries in Singapore. Collaborating with global teams to ensure customer satisfaction and improve support processes.
About the role
- Business Support Specialist based in Malaysia supporting OneRetail and Finance with data integrity and administration tasks. Collaborating with stakeholders for document control and compliance efforts.
Responsibilities
- Support the business with tender declaration variance investigation and documentation.
- Identify potential revenue opportunities or HSP non-compliance concerns through regular report investigation.
- Manage the document control process for the business.
- Reconcile AX order status with HSP by actioning response files and settling claim lines.
- Improve business capabilities and efficiencies through the processing of various other administration tasks.
- Respond to request for access or changes to iAuditor (Audika internal site visit system) template and Access.
- Support both ANZ OneRetail and Finance by documenting daily tender declaration variances and posting statements.
- Complete weekly, monthly and quarterly report investigation within the allocated time period.
- Maintain data integrity by accurately managing manual and revalidated claim reconciliation on a weekly basis.
- Support Audika’s compliance goals by working with all stakeholders to ensure published documents are maintained through the document control process.
- Respond to request for iAuditor access or changes within a timely manner.
Requirements
- Bachelor degree or equivalent.
- Strong teamwork skills and ability to work collaboratively within a team.
- Demonstrated effective listening and problem solving skills.
- Ability to prioritize workload to meet deadlines within tight timelines.
- Excellent personal presentation.
- Ability to work with minimal supervision.
- Prior experience in a customer service and administration/operations environment ideally within retail or health related industry.
- Previous experience in administration using Microsoft Office Suite; specifically Word, Excel, and Outlook.
- Previous experience using Teams.
- Experience with CRM and Dynamics AX systems.
Benefits
- Grow your career in a global company.
- Work with advanced technology in an exciting industry.
- Enjoy flexible work and a good work-life balance.
- Be part of a supportive and collaborative team.
- We value honest communication and a positive work environment.
- Take on a meaningful, independent role.
- Access training and development opportunities.
- Travel internationally for work.
- Benefit from a hybrid workplace.
- Enjoy great benefits for your well-being.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
Customer Care Agent for NewCo Communications, handling customer inquiries in a hybrid role. Providing accurate information and support while collaborating with colleagues for optimal service.
Join Printed.com, a leading online print shop, as a Customer Service Representative in Cramlington. Foster growth and advancement within a passionate team dedicated to customer satisfaction.
Research Support Specialist recruiting and retaining study subjects while managing research data and ensuring compliance with regulations at a research institution.
Customer Support Specialist delivering empathetic veterinary diagnostic support via customer calls and managing inquiries for Antech. Providing excellent service and relationship building in veterinary diagnostics.
Wells Fargo seeks a Customer Service Representative to manage inquiries regarding financial services and products. Requires 2+ years experience in customer service within a financial context.
Medicare Support Specialist supporting sales operations and acting as a liaison for Medicare advisors. Ensuring compliance and assisting with training and support for new advisors.
Customer Account Specialist responsible for customer service and order management in manufacturing. Collaborating with sales and ensuring timely order processing and communication.
Customer Service Representative providing essential support for clients at Mygrant Glass. Handling orders, payments, and customer inquiries with professionalism and accuracy.
Operations Support Specialist supporting veterinary care centers in a dynamic travel - intensive role. Ensuring operational excellence and compassionate care while driving company van along set routes.