Assistente de Service Desk providing technical support in São Paulo. Responsible for opening calls and assisting the team with technical issues.
About the role
- Administrative Assistant providing support in an ophthalmology clinic in Joinville, SC. Engaging with patients and streamlining the operational tasks of the clinic.
Responsibilities
- Greet patients warmly, ensuring a welcoming experience from arrival
- Answer phone calls, resolve inquiries, and schedule appointments and exams using the Micrologos system
- Verify and authorize consultations, exams, and procedures with health insurance providers
- Assist with basic ophthalmic examinations under medical supervision
- Perform daily cash reconciliation and manage payments/receipts
- Keep the reception area organized and functional
- Proactively support patient care (expediting exam scheduling and understanding patient needs) — active patient care
Requirements
- High school diploma (completed)
- Previous experience in an ophthalmology clinic
- Excellent verbal and written communication; fluency in Portuguese
- Strong organizational skills, agility, and attention to detail
- Comfortable interacting with a diverse patient population and working under pressure
- Responsible, proactive profile with a focus on collaborative growth
- Prior experience in high-end/private medical clinics is a plus
- Proactive and able to handle multiple concurrent tasks
- Proficiency with basic computer tools such as Excel and clinical management systems
- Availability for extended shifts on certain weekdays
Benefits
- Meal/food allowance of R$31.50 per workday (prepaid card)
- Mobility allowance of R$13.00 per workday (no payroll deduction)
- 10% hazard pay added to salary (+ R$150.90)
- Time bank (hour bank) approved by the Union
- Opportunities for professional growth within the clinic and a career development plan
- Dynamic, collaborative work environment
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