Assistente de Service Desk providing technical support in São Paulo. Responsible for opening calls and assisting the team with technical issues.
About the role
- Administrative Assistant providing support for occupational health examinations scheduling and compliance. Collaborating with clients to ensure adherence to legal health requirements.
Responsibilities
- Schedule occupational medical examinations (pre-employment, periodic, return-to-work, change of occupational risk and termination) by collecting and verifying employees' registration and occupational information, ensuring correct referral to accredited clinics and compliance with legal deadlines.
- Monitor expiration dates for periodic exams and legally required programs using spreadsheets, the SOC system and deadline alerts to prevent non-conformities and keep records updated in accordance with legal requirements.
- Update client databases in the SOC system by importing, verifying and periodically consolidating spreadsheets and additional alignments, ensuring the integrity and consistency of administrative and health information.
- Coordinate with the accredited provider network to schedule examinations by sending information, tracking confirmations of attendance and receiving digital medical records, ensuring proper handling of requests, audits and delivery of ASOs (Occupational Health Certificates) within established deadlines.
- Support the organization of technical visits by scheduling dates with clients to help ensure compliance with legal requirements and facilitate program updates.
- Manage the flow of medical certificates and absences by receiving, verifying and registering certificates in the system and liaising with the occupational physician to provide appropriate guidance to the client and follow up on cases, ensuring compliance with internal policies and current legislation.
- Support periodic meetings with client companies by preparing agendas, reports and supporting materials to help align information and monitor active contracts.
- Assist in resolving client company issues with internal departments by tracking requests and updating information among stakeholders to ensure timely and accurate handling of administrative and operational demands.
- Perform other related professional duties inherent to the role as required, through training, professional development and guidance from the immediate supervisor, to support continuous professional growth.
Requirements
- Complete secondary education (High School diploma);
- Experience in administrative routines, preferably in occupational health;
- Proficiency in Microsoft Office, especially Excel;
- Strong written and verbal communication skills, with the ability to serve internal and external clients clearly and courteously;
- Organized, responsible and attentive to details;
- Knowledge of occupational health management systems (such as SOC) is a plus.
Benefits
- Health and dental insurance
- Meal and/or food allowance
- Commuter/transportation allowance
- Profit sharing (PLR)
- Gympass
- Day off
- Apoio Pass for you and your dependents
- Discounts on personal insurance policies such as auto, life, home and travel insurance, among others.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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