Customer Success Manager enhancing value for clients using secure communications at Wire. Collaborating with teams to ensure client satisfaction and product adoption across DACH region.
About the role
- Account Manager managing strategic accounts in corporate digital investigation and information security. Identifying business opportunities and maintaining client relationships in Southern Brazil.
Responsibilities
- Manage and develop strategic accounts in the Southern Brazil region, focusing on large and medium-sized companies
- Identify and prospect new business opportunities through market research, networking, and participation in industry events
- Present solutions and services clearly and persuasively, highlighting the company's added value and competitive differentiators
- Structure proposals and projects that meet clients' real needs, conducting negotiations focused on value and results
- Maintain close relationships with clients after the sale, monitoring deliveries, ensuring satisfaction, and exploring new opportunities (cross- and up-selling)
- Develop strategies for penetration into new markets and expansion of presence within existing accounts
- Collaborate with commercial leadership and other internal areas in the management of key accounts
- Bring market, competitor, and client-need insights to contribute to the improvement of solutions, processes, and commercial approaches
- Lead executive presentations, represent the company at events, and influence high-level decision makers
Requirements
- Strong knowledge of Technology and Information Security (with a focus on Incident Response)
- Experience in B2B consultative sales, with the ability to understand and translate complex needs
- Experience with RFP/RFQ processes, participation in public tenders and bids
- Strong network of contacts in the market and familiarity with industry trends
- Preferred: Experience in Corporate Investigation and/or GRC (Governance, Risk and Compliance), with understanding of the IIA's three lines of defense
- Knowledge of market frameworks and regulations such as LGPD, NIST, and the ISO family
- Experience with CRM systems and sales methodologies such as SPIN Selling
- Intermediate English (technical reading and conversation)
Benefits
- Health insurance
- Dental insurance
- Education assistance
- Bonus
- Commission
- On Happy
- Service anniversary award
- Travel allowance
- Wellhub
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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