Intern in Customer Success Management at plus10, focusing on AI optimization software deployment and customer training. Join a young international team in Augsburg starting May 2026.
About the role
- Manager of Customer Success overseeing strategic accounts in SaaS company, leading a team of Technical Account Managers and ensuring customer satisfaction.
Responsibilities
- Manage a team of highly motivated, customer-focused TAMs to ensure the overall health and satisfaction of strategic accounts in our broker partner channel
- Thought partner with TAMs and build playbooks for effective customer strategy
- Develop senior-level relationships with customers
- Serve as a point of escalation for team’s accounts
- Ensure the team is trained and confident in our client product capabilities
- Own ongoing TAM account assignments
- Participate in recruiting process, from sourcing to hire
- Drive customer adoption of key features and best practices
- Meet with team members weekly to stay close on updates for key accounts
- Performance manage to ensure your team’s success
- Partner cross-functionally to advocate for your team’s customer and partner needs
- Collaborate with Product to incorporate voice of the customer into client's roadmap
- Partner with other team leaders to ensure the customer is supported in times of escalation
- Partner with Support to mitigate escalations
- Collaborate with other team leaders to strategize on customer support for major lifecycle events
- Build TAM team processes and culture
- Measure team impact and prioritize CX lifecycle events
- Constantly iterate and improve TAM workflows and optimize process inefficiencies
- Collaborate with leadership team on quarterly kickoffs, offsites, team building events, and more to foster a strong team culture
Requirements
- 5+ years of SaaS experience in customer-facing role
- 2+ years of management experience; passion for supporting and guiding a team’s growth, career progress, and job performance
- Expertise in account management and customer success best practices
- Ruthless prioritization and time management
- Boundless energy to help your team and your customers...all with a “can-do” attitude!
- Strong attention to detail and ability to solve complex, interdependent problems
- Flexibility to thrive in a fast paced organization with dynamic responsibilities
- Bonus: 1+ years of experience in HR, Payroll or Insurance Brokerage
Benefits
- Paid Time Off (Vacation, Sick & Public Holidays)
- Training & Development
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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