CRM & Automation Specialist optimizing internal systems and processes across REGION10 GROUP. Collaborating with departments and enhancing digital tools for operational efficiency.
About the role
- Customer Success Manager managing a portfolio of clients for Boomi's integration platform in a hybrid environment. Collaborating closely with clients to drive adoption and value creation.
Responsibilities
- Partner with customers to define and execute mutual success plans aligned with Boomi’s delivery methodology, key milestones, and measurable business outcomes.
- Drive structured onboarding, adoption, and timely production launches to maximize platform utilization and business value.
- Accelerate business value for customers/partners driving a structured and prescriptive onboarding and adoption plan that delivers timely production launches and maximizes product utilization.
- Lead value-driven engagements by uncovering customer pain points, challenges, and use cases, positioning Boomi as the strategic choice for Integration, Automation, APIM, AI, and Data Management.
- Serve as a trusted platform advisor by leading high-level technical deep dives and workshops, translating complex technical capabilities into clear business impact.
- Leverage platform usage data and adoption metrics to identify trends, guide optimization opportunities, and support continuous improvement across customer implementations.
- Proactively manage portfolio health by accurately forecasting renewals and driving cross-functional collaboration to mitigate adoption and health risks.
- Elevate strategic conversations with CXOs, leveraging Boomi C-Suite insights to reinforce value and align with executive priorities.
- Own business escalations by assessing impact, prioritizing actions, and coordinating cross-functional teams to ensure timely and effective resolution, while maintaining clear and consistent customer communication.
- Deliver regular business reviews and value assessments highlighting qualitative and quantitative outcomes, platform benefits, and progress against goals.
Requirements
- Experience working with a large portfolio of customers and being able to manage multiple accounts at different stages in the life cycle.
- 3+ years of experience in technical roles such as Customer Success Manager, Technical CSM, Solutions Consultant, Systems Engineer, or Technical Account Manager with a focus on enterprise integration.
- Required languages: Fluent in English, Italian is a plus.
- Solid knowledge of iPaaS (Integration Platform as a Service), API and Data management (e.g. data products, data operations, ELT, data orchestration, etc.) and and cloud architecture (AWS, Azure, or Google Cloud).
- Strong technical aptitude and desire for continued learning.
- Ability to engage with platform owners and technical stakeholders on subjects such as total cost of ownership, technical roadmaps, and architecture optimization.
- Strong stakeholder management skills and ability to communicate complex technical concepts to both technical and non-technical audiences.
Benefits
- Creating an Amazing Culture and Building Customer Love are two of our most strategic values at Boomi.
- A critical element of Boomi’s strategy is helping our customers accelerate their time to value and expand their relationships with Boomi.
- Customers deserve a unique and exceptional experience. When we do this well, our customers succeed and Boomi succeeds by increasing our renewal and growth rates.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
CRM Automation Manager joining a local partner through Neo Group for CRM automation projects. Implementing automated campaigns and collaborating with cross - functional teams in a dynamic workplace.
CRM Lead managing lifecycle marketing for both landlords and tenants at Wunderflats. Leading strategy and execution of CRM initiatives to drive user engagement and growth.
CRM Manager creating engaging email and push communication for Readly, helping users discover quality journalism and editorial content through strategic CRM execution.
Customer Success Manager supporting clients in onboarding to an AI - powered SaaS product. Enhancing client satisfaction through effective communication and customer engagement strategies.
Customer Success Specialist maximizing client value through SEO services at Klikklaarseo.nl. Engaging clients from onboarding to growth phases with strategic insights and recommendations.
Customer Success Manager guiding healthcare practices in using AI solutions for patient management. Engaging with clients through onboarding and continuous support in a hybrid work environment.
Customer Success Manager ensuring customers' successful use of products for maximum ROI. Managing relationships, upselling opportunities, and monitoring customer satisfaction levels in the Swedish market.
CRM & Lifecycle Manager at Coinbase working on marketing strategies for emerging products. Building complex lifecycle marketing journeys to enhance user adoption and retention.
Senior Customer Success Manager at Tanium managing complex customer relationships and driving platform adoption. Collaborating with sales teams to enhance customer engagement and satisfaction.