Customer Success Specialist at GeoVictoria ensuring effective platform use and customer satisfaction. Engaging clients in Santiago, Chile to foster relationships and promote growth.
About the role
- Customer Success Manager managing a portfolio of clients for Boomi's integration platform in a hybrid environment. Collaborating closely with clients to drive adoption and value creation.
Responsibilities
- Partner with customers to define and execute mutual success plans aligned with Boomi’s delivery methodology, key milestones, and measurable business outcomes.
- Drive structured onboarding, adoption, and timely production launches to maximize platform utilization and business value.
- Accelerate business value for customers/partners driving a structured and prescriptive onboarding and adoption plan that delivers timely production launches and maximizes product utilization.
- Lead value-driven engagements by uncovering customer pain points, challenges, and use cases, positioning Boomi as the strategic choice for Integration, Automation, APIM, AI, and Data Management.
- Serve as a trusted platform advisor by leading high-level technical deep dives and workshops, translating complex technical capabilities into clear business impact.
- Leverage platform usage data and adoption metrics to identify trends, guide optimization opportunities, and support continuous improvement across customer implementations.
- Proactively manage portfolio health by accurately forecasting renewals and driving cross-functional collaboration to mitigate adoption and health risks.
- Elevate strategic conversations with CXOs, leveraging Boomi C-Suite insights to reinforce value and align with executive priorities.
- Own business escalations by assessing impact, prioritizing actions, and coordinating cross-functional teams to ensure timely and effective resolution, while maintaining clear and consistent customer communication.
- Deliver regular business reviews and value assessments highlighting qualitative and quantitative outcomes, platform benefits, and progress against goals.
Requirements
- Experience working with a large portfolio of customers and being able to manage multiple accounts at different stages in the life cycle.
- 3+ years of experience in technical roles such as Customer Success Manager, Technical CSM, Solutions Consultant, Systems Engineer, or Technical Account Manager with a focus on enterprise integration.
- Required languages: Fluent in English, Italian is a plus.
- Solid knowledge of iPaaS (Integration Platform as a Service), API and Data management (e.g. data products, data operations, ELT, data orchestration, etc.) and and cloud architecture (AWS, Azure, or Google Cloud).
- Strong technical aptitude and desire for continued learning.
- Ability to engage with platform owners and technical stakeholders on subjects such as total cost of ownership, technical roadmaps, and architecture optimization.
- Strong stakeholder management skills and ability to communicate complex technical concepts to both technical and non-technical audiences.
Benefits
- Creating an Amazing Culture and Building Customer Love are two of our most strategic values at Boomi.
- A critical element of Boomi’s strategy is helping our customers accelerate their time to value and expand their relationships with Boomi.
- Customers deserve a unique and exceptional experience. When we do this well, our customers succeed and Boomi succeeds by increasing our renewal and growth rates.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
Customer Success Manager overseeing strategic accounts at Rhapsody. Responsible for customer retention and satisfaction in healthcare IT.
Customer Success Manager responsible for existing customers in a SaaS environment, driving adoption and ensuring long - term customer relationships through onboarding and optimization.
Customer Success Advisor guiding clients through challenges and needs in the online world. Providing technical and customer support while receiving quality onboarding and training.
Entry - level role supporting effective customer success plans and fostering strong customer relationships at Ideagen. Collaborate with cross - functional teams for onboarding and retention activities.
Assistente de CRM supporting marketing strategies by operationalizing campaigns in CRM for customer engagement and retention. Driven to enhance customer journeys and base growth through diverse campaigns.
Dynamics CRM Technical Consultant role developing and supporting Dynamics 365 Sales and Marketing systems at Clarion Housing Group. Engaging with customers and ensuring systems are maintained with a focus on quality and resilience.
Clinical Success Manager at Abridge improving nursing workflows with AI. Collaborating with diverse teams to launch products that bridge clinical conversations and actionable data.
Customer Success Executive managing end - to - end experience for F&B clients. Onboarding and supporting clients for optimal system utilization in a hybrid work environment.
Customer Success & Compliance Analyst at Spiko focusing on onboarding and support for investors while collaborating with internal teams. Enhancing customer satisfaction and operational efficiency in a fintech environment.