Client Engagement Manager turning communication into engagement at First Focus. Driving client interaction and service adoption across a leading Managed Service Provider in Australia.
About the role
- CRM & Automation Specialist optimizing internal systems and processes across REGION10 GROUP. Collaborating with departments and enhancing digital tools for operational efficiency.
Responsibilities
- Administration & further development of HubSpot: building, maintaining and optimizing workflows, pipelines, dashboards and reports.
- Automation & integration: designing, implementing and maintaining automations via Make.com and n8n to connect marketing, sales and service processes.
- Process analysis & optimization: analyzing existing CRM and data processes and delivering efficient, scalable solutions.
- Interface management: developing and maintaining integrations between HubSpot and third-party systems (e.g., ERP, e-commerce, support systems).
- Quality assurance & data management: ensuring data quality, segmentation and compliance (e.g., GDPR).
- Support & training: supporting internal teams in using the CRM system and conducting training sessions.
Requirements
- Experience in tool management, digitalization, IT-related process optimization or automation
- Solid knowledge of common cloud/SaaS systems (e.g., HubSpot, Jira, Make, Dropbox, SharePoint, Easybill)
- Strong understanding of processes and data flows — you identify patterns, gaps & opportunities
- Analytical thinking, a structured working style and a high degree of personal responsibility
- A true “bridge-builder” between technology, people & processes
- Excellent German skills; ideally also good English skills
Benefits
- €1,000 sign-on bonus for your successful start with us
- State-of-the-art equipment – you’ll work with high-quality hardware from Apple, Dell & Logitech
- Scope to shape a central key role – you’ll make a real impact
- Remote work & home-office options – work where you’re most productive
- Flexible hours with time tracking – flexibility with structure
- Free specialty coffees & soft drinks in the office
- Canteen with breakfast & lunch – fresh daily at an affordable flat rate
- Rooftop terrace – ideal for breaks, brainstorming or after-work sunsets
- Team events such as a summer party & Christmas celebration
- Individual training and development opportunities for your professional and personal growth
- Free parking & good public transport connections
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Tech skills
Location requirements
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