Client Success Manager responsible for customer retention and account growth for SaaS offerings. Building relationships, upselling, and ensuring seamless post - sale experience with clients.
About the role
- Intern in Customer Success Management at plus10, focusing on AI optimization software deployment and customer training. Join a young international team in Augsburg starting May 2026.
Responsibilities
- Support in the strategic and operational planning for deploying our software products at customer sites
- Develop solutions to train customers in using our products and to integrate our software
- Further develop the infrastructure for our Customer Success team (expanding the ticketing system, training plans/materials, knowledge base, FAQs, etc.)
- Communicate and coordinate customer requests with our product team
- Assist in training user groups at customer sites
Requirements
- Student (m/f/d) in Engineering, Business Administration, (Project) Management, Communications, Business Analytics, Consulting, Sales, or a related field / professional experience in this area
- Initial experience with agile project management and the Scrum framework / project management software
- Enthusiasm for inspiring customers with innovative AI software and helping to shape related projects
- Independent and organized working style with strong communication skills
- Willingness to travel up to 10% (within Germany and Europe)
- Very good German and English skills (intercultural competence)
Benefits
- Interesting, responsible and varied tasks
- A strong interdisciplinary team
- State-of-the-art development methods and technologies
- Remote work and flexible working hours
- Staff events
- Free fruit, beverages and, of course, coffee
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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