Wir sind ein E-Health Start-Up aus Karlsruhe und unterstützen die Praxisabläufe von medizinischen Versorgungseinrichtungen durch unsere KI-basierten Lösungen.
Unser Hauptaugenmerk liegt dabei auf MediVoice, unserem Telefonassistenten.
Er bearbeitet bis zu 80 Prozent aller telefonischen Anliegen autonom, sodass keine menschliche Nachbearbeitung erforderlich ist.
Damit ist er in dieser Form einzigartig.
Neben MediVoice bieten wir auch unsere Digitale Rezeption an, die die Patientenanliegen über einen Online-Service entgegennimmt.
Die Digitale Rezeption wird einfach auf der Webseite der Praxis integriert.
Unser eingespieltes Team bringt langjährige Produkt- und Technologieerfahrung aus dem Gesundheits- und Finanzsektor ein, um sichere AI-basierte Produkte mit Impact für Praxisnetze, medizinische Versorgungszentren sowie niedergelassene Ärztinnen und Ärzte zu entwickeln.

Mediform

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marketing

Mediform is a German healthtech company that provides MediVoice AI, an AI-powered, deeply integrated virtual receptionist for medical practices that autonomously handles appointment scheduling, prescription requests, and routine patient inquiries directly within practice management software. The solution emphasizes strong data protection and regulatory compliance (DSGVO, BSI C5), seamless PVS integration, and configurable practice rules to reduce telephone workload and increase staff efficiency. Mediform also offers complementary products like MediChat for web-based booking and targets medical practices across Germany, Austria, and Switzerland.

Wir sind ein E-Health Start-Up aus Karlsruhe und unterstützen die Praxisabläufe von medizinischen Versorgungseinrichtungen durch unsere KI-basierten Lösungen. Unser Hauptaugenmerk liegt dabei auf MediVoice, unserem Telefonassistenten. Er bearbeitet bis zu 80 Prozent aller telefonischen Anliegen autonom, sodass keine menschliche Nachbearbeitung erforderlich ist. Damit ist er in dieser Form einzigartig.

Neben MediVoice bieten wir auch unsere Digitale Rezeption an, die die Patientenanliegen über einen Online-Service entgegennimmt. Die Digitale Rezeption wird einfach auf der Webseite der Praxis integriert.

Unser eingespieltes Team bringt langjährige Produkt- und Technologieerfahrung aus dem Gesundheits- und Finanzsektor ein, um sichere AI-basierte Produkte mit Impact für Praxisnetze, medizinische Versorgungszentren sowie niedergelassene Ärztinnen und Ärzte zu entwickeln.

• Develop and implement lead generation strategies, both online and offline
• Revise and continuously improve our website, including content management and SEO optimization
• Analyze and evaluate website data and marketing campaigns to optimize conversion rates
• Work closely with the sales team to improve lead quality and support the sales pipeline
• Assist in planning and executing online marketing activities (e.g., email marketing, social media, PPC)
• Prepare reports and regular analyses to monitor success and optimize marketing activities
• Support the creation of marketing materials, e.g., landing pages, blog posts and newsletters

Junior Marketing Manager – Karlsruhe

Marketing Manager developing and implementing online and offline lead generation strategies for a healthcare startup. Collaborating with sales teams to enhance lead quality and optimize marketing activities.

customer-success-manager

• You bring hands-on experience from clinical practice and support practices from setup to daily operations: onboarding with an introductory interview, system setup and a short training, as well as ongoing support.
• You are the primary point of contact: you record requests in a structured way, prioritize them and resolve issues yourself where possible; when needed, you coordinate quickly with Tech/Product and keep the practice transparently informed.
• You review anonymized conversations between the AI and patients, identify patterns and pitfalls, and derive concrete improvements.
• You proactively support practices through regular check-ins, share best practices, deliver mini-trainings and recommend simple measures that noticeably reduce day-to-day workload.
• You improve internal processes with practice-ready aids: onboarding checklists, short guides/FAQs, and small automations in the customer system; you also ensure clear quality standards for conversation reviews.
• You collect feedback from practices, prepare it clearly for the team, support practice trials of new features and check whether they perform well in everyday practice.

Practice Manager – Customer Success

Customer Success Manager for AI healthcare startup improving patient communication. Onboarding practices and analyzing patient interactions with AI technology.

• You bring your practical experience to bear and support medical practices from the initial setup through everyday operations: onboarding with an introductory interview, system setup and brief training, as well as ongoing support.
• You are the primary point of contact: you record requests in a structured way, prioritize them and resolve issues yourself where possible; when needed, you coordinate quickly with Tech/Product and keep the practice transparently informed.
• You review anonymized conversations between the AI and patients, identify patterns and pitfalls, and derive concrete improvements.
• You proactively support practices through regular check-ins, share best practices, provide short training sessions, and recommend simple measures that noticeably reduce daily workload.
• You improve internal workflows with practice-ready aids: onboarding checklists, short guides/FAQs, and small automations in the customer system; you also ensure clear quality standards for conversation reviews.
• You collect feedback from practices, prepare it clearly, share it with the team, support practice testing of new features, and verify whether they work well in everyday practice.

Practice Manager – Customer Success, AI Healthcare Startup

Working as a Praxismanager in a startup AI healthcare company revolutionizing patient communication, based in Karlsruhe.

ai-engineer

• Help shape our AI standard: You will contribute to the further development of our prompting and configuration standards, help clearly define what belongs in the standard versus what should be configured per client, and develop safety nets so the AI acts safely and purposefully in the vast majority of cases.
• Reusable building blocks: You will help build robust prompt patterns and configuration modules and prepare guidelines and best practices so the team and service partners can apply them easily.
• 2nd-level support: You will support the customer team with challenging cases, prepare well-founded recommendations, and liaise with customers when needed.
• Support onboardings: You will assist with customer onboardings, perform configurations, and monitor effects in live operation to derive targeted improvements together with Product and Engineering.
• Advance CARL: You will work on the further development of our AI-based onboarding and support agent CARL (prompting, tools, workflows) and help make configuration adjustments for us and our partners more efficient.
• Evaluation and monitoring: You will support setting up metrics, tests, and A/B experiments for AI dialogues (e.g., task success, safety, hallucinations), configure monitoring, and deliver structured analyses for iterative improvements.

AI Engineer – Healthcare, Startup

AI Engineer at Mediform GmbH developing autonomous patient communication solutions. Collaborating and innovating in a startup environment focused on healthcare technology.

• Develop and implement strategies for lead generation, both online and offline
• Revise and continuously improve our website, including content management and SEO optimization
• Analyze and evaluate website data and marketing campaigns to optimize conversion rates
• Work closely with the sales team to improve lead quality and support the sales pipeline
• Assist in planning and executing online marketing activities (e.g., email marketing, social media, PPC)
• Create reports and perform regular analyses for performance monitoring and optimization of marketing activities
• Support the creation of marketing materials, e.g., landing pages, blog posts and newsletters

Junior Marketing Manager

Marketing Manager at Mediform GmbH working on lead generation and website improvement strategies. Collaborating with sales and analytics to enhance marketing effectiveness in a hybrid work environment.

Wir sind ein E-Health Start-Up aus Karlsruhe und unterstützen die Praxisabläufe von medizinischen Versorgungseinrichtungen durch unsere KI-basierten Lösungen. Unser Hauptaugenmerk liegt dabei auf MediVoice, unserem Telefonassistenten. Er bearbeitet bis zu 80 Prozent aller telefonischen Anliegen autonom, sodass keine menschliche Nachbearbeitung erforderlich ist. Damit ist er in dieser Form einzigartig. Neben MediVoice bieten wir auch unsere Digitale Rezeption an, die die Patientenanliegen über einen Online-Service entgegennimmt. Die Digitale Rezeption wird einfach auf der Webseite der Praxis integriert. Unser eingespieltes Team bringt langjährige Produkt- und Technologieerfahrung aus dem Gesundheits- und Finanzsektor ein, um sichere AI-basierte Produkte mit Impact für Praxisnetze, medizinische Versorgungszentren sowie niedergelassene Ärztinnen und Ärzte zu entwickeln.

Mediform

About the company

Open jobs

5 jobs found

Junior Marketing Manager – Karlsruhe

Mediform

Practice Manager – Customer Success

Mediform

Practice Manager – Customer Success, AI Healthcare Startup

Mediform

AI Engineer – Healthcare, Startup

Mediform

Junior Marketing Manager

Mediform