Customer Success Manager ensuring customers' successful use of products for maximum ROI. Managing relationships, upselling opportunities, and monitoring customer satisfaction levels in the Swedish market.
About the role
- Customer Success Manager guiding healthcare practices in using AI solutions for patient management. Engaging with clients through onboarding and continuous support in a hybrid work environment.
Responsibilities
- You apply your practical experience directly and support practices from setup to daily operations: onboarding with an interview, configuration and a short training session, as well as ongoing support
- You are the primary point of contact: you record requests in a structured way, prioritize them and resolve issues whenever possible; when needed you quickly coordinate with Tech/Product and keep the practice transparently informed
- You review anonymized conversations between AI and patients, identify patterns and pitfalls, and derive concrete improvements
- You proactively support practices through regular check-ins, share best practices, deliver mini-trainings and recommend simple measures that noticeably ease daily workflows
- You improve internal processes with practice-oriented aids: onboarding checklists, short guides/FAQs, and small automations in the customer system; you also ensure clear quality standards for conversation reviews
- You collect feedback from practices, synthesize it clearly for the team, support pilot tests of new features in practices, and assess whether they work well in day-to-day operations
Requirements
- Completed training or degree in the healthcare field (e.g., medical assistant (MFA), practice management, health management)
- Experience in practice management and patient communication
- Analytical: able to review anonymized conversations, recognize patterns, and derive improvements
- Independent and structured: prioritize and resolve requests; manage interfaces with Tech/Product teams
- Strong didactic skills: deliver mini-trainings, share best practices, create short guides; very good German language skills (spoken and written) and good English skills
- Digitally savvy: comfortable with practice management systems, open to new tools; produce clear documentation (checklists, short guides/FAQs), implement small standardizations/automations; confident handling of AI-powered phone/chat solutions including structured testing of new features
- Service- and process-oriented; eye for efficiency and automation, and high sensitivity to data protection/GDPR
Benefits
- Hybrid work: split your time between home office and our modern office in the heart of Karlsruhe
- Flat hierarchies and short decision-making paths: you have the freedom to implement your ideas quickly
- A highly motivated team: join an engaged environment that is shaping the digital future of medical practices
- Development opportunities: we support your professional and personal growth in AI and Customer Success
- Startup spirit: an open and innovative culture where you actively participate in decision-making and can make a real impact
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
CRM & Lifecycle Manager at Coinbase working on marketing strategies for emerging products. Building complex lifecycle marketing journeys to enhance user adoption and retention.
Senior Customer Success Manager at Tanium managing complex customer relationships and driving platform adoption. Collaborating with sales teams to enhance customer engagement and satisfaction.
Manager of Customer Success overseeing strategic accounts in SaaS company, leading a team of Technical Account Managers and ensuring customer satisfaction.
Community Manager at TRIS fostering engagement in client communities and ensuring support and accountability. Responsible for managing cohorts and driving high customer satisfaction in coaching programs.
CRM Analyst managing client relationships through Marketing Cloud. Involved in data management and multichannel campaigns with a hybrid working model.
CRM Marketing Manager for DACH Nursing Team at AMBOSS. Focus on multichannel campaigns to support nurses' needs and engagement.
CRM Coordinator at Novo Nordisk managing CRM systems to enhance customer engagement strategies. Collaborating with teams to provide insights from CRM data and develop effective campaigns.
Role involves executing CRM campaigns focused on user engagement and relationship building. Requires experience with CRM tools and functional copy knowledge.
Customer Success Manager focused on customer satisfaction and retention in Porto. Engaging clients to boost product usage and drive upsell opportunities within SaaS industry.