Customer Support Specialist handling inquiries in both French and English while collaborating with an international team. Requires relocation to Athens or remote work for residents within Athens.
About the role
- Customer Support Specialist providing order processing and customer service while supporting both internal and external customers. Handling inquiries and managing order delivery for a leading water solutions company.
Responsibilities
- Responsible for order processing and sales-related support to both internal and external customers
- Provide legendary customer service which includes prompt and thorough responses to customer inquiries while coordinating all aspects of order management from quoting to order delivery, and invoicing
- Processes orders for products and/or services from sales staff or direct customer contact
- Responsible for proactive, thorough follow up on order backlog to ensure order details are current
- Provides timely communications on order status and changes to relevant parties
- May coordinate and meet with other departments regarding order status, shipping dates, prices, product availability and back orders
- Maintains virtual customer files with sales contracts and other information
- Investigates and resolves billing issues related to customer disputes as relayed from A/R collections team
- Provide price & availability, formal quotations and other pre and post order support functions for standard and some specialty products and services
Requirements
- High School Diploma or equivalent
- 3 + years of customer service experience
- Experience with order management, account management, or similar experience
- Experience with billing, invoicing, quoting, or related activities
- Experience using an ERP or CRM system, SAP experience preferred
- Experience supporting a sales team preferred
- Ability to work with diverse workforce and customer base in a matrixed organization
- Proficiency in Microsoft Office Suite
- Preferred experience with Salesforce.com Customer Relationship Management (CRM), AS 400, and Select Configure Price Quote (SCPQ) tools, SAP
Benefits
- Generous PTO package and paid holidays
- Generous retirement savings plan
- Customizable health, dental and vision insurance (eligible on first date)
- Career progression plans
- Reward and recognition programs
- Paid parental leave
- Tuition Reimbursement
- Company Wellness Program
- Employee Discount Program
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