Contact Center Back Office Team Leader for Volton overseeing the coordination of escalated customer cases and ensuring effective resolution. Leading a team to enhance customer experience.
About the role
- Atendimento ao cliente para Pessoas Com Deficiência na Home utilizando diversos canais de comunicação. Papel ativo em auxílio e suporte a clientes de forma remota.
Responsibilities
- Provide service to our customers handling various types of inquiries related to their product or service
- Service may be provided through multiple channels: Voice, Chat, Email, Social Media or Multichannel
- Inbound and outbound service.
Requirements
- Able to work in a home office/remotely
- Have an adequate workspace for home office (desk, chair, and a noise-free environment)
- Reside in São Paulo / Greater São Paulo
- Availability to occasionally work from our office in Vila Olímpia, São Paulo
- Have a wired internet connection of more than 10 Mbps (do not use Wi‑Fi)
- Experience as an inbound and/or outbound Customer Service Agent
- Comfortable with technology and quick to learn new software.
Benefits
- Meal allowance (food voucher)
- Dental care
- Childcare assistance (for children up to 24 months)
- Transportation allowance
- Life insurance
- Discounts on courses, university tuition, and theme parks
- Partnership with Sesc
- TotalPass membership
- We provide a laptop, mouse and headset.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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