Hybrid Senior Manager, HR Solutions Team

Posted 1 hour ago

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About the role

  • Leads HR Solutions Center Response Team ensuring high-quality, timely HR inquiries service delivery. Adapting team structure to evolving HR and institutional needs while managing vendor relationships.

Responsibilities

  • Lead and direct HR Solutions Center Response Team handling HR inquiries, data management triage, and case management.
  • Adapt HR Solutions Response team structure to meet evolving HR and institutional needs.
  • Oversee scheduling, staffing, and workload balancing.
  • Manage employment verification vendor (Equifax Work Number).
  • Monitor and analyze service quality metrics.
  • Provide service performance reporting to HR leadership.

Requirements

  • High school diploma or equivalent high school certification or combination of education and/or experience.
  • 3+ years of experience in Human Resources, Payroll, or Management.
  • 2+ years of experience with WashU Financial/Administrative/Student Information Systems (e.g., Workday, Sis, Cognos, Tableau).

Benefits

  • Up to 22 days of vacation, 10 recognized holidays, and sick time.
  • Competitive health insurance packages with priority appointments and lower copays/coinsurance.
  • Free Metro transit U-Pass for eligible employees.
  • Defined contribution (403(b)) Retirement Savings Plan, combining employee contributions and university contributions starting at 7%.
  • Wellness challenges, annual health screenings, mental health resources, mindfulness programs and courses, employee assistance program (EAP), financial resources, access to dietitians, and more!
  • 4 weeks of caregiver leave to bond with new child.
  • Family care resources available for continued childcare needs.
  • WashU covers cost of tuition for you and your family, including dependent undergraduate-level college tuition up to 100% at WashU and 40% elsewhere after seven years with the organization.

Job title

Senior Manager, HR Solutions Team

Job type

Experience level

Senior

Salary

$96,000 - $169,300 per year

Degree requirement

High School Diploma

Tech skills

Location requirements

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