ER and HR Support Manager for Lanes Group providing operational HR support and employee relations management. Overseeing HR administration, onboarding, and compliance tasks for the Group.
Responsibilities
Provide senior oversight and operational leadership to the HR Support team.
Support the Team Leader in managing day-to-day service delivery, ensuring high-quality, timely, and consistent HR support to the Group.
Monitor service performance metrics and continuously improve processes to enhance efficiency and employee satisfaction.
Ensure compliance with data protection and employment legislation in all shared service activities.
Collaborate with other HR functions to ensure seamless service delivery and alignment with broader HR strategy.
Ensure all People data is maintained effectively and accurately in relation to payroll.
Lead the ER support for the Group and line manage two ER Advisors.
Lead on complex employee relations cases including disciplinaries, grievances, performance management, and absence management.
Lead on any Employment Tribunal claims.
Provide expert guidance to managers and HR colleagues on ER matters, ensuring consistency and legal compliance.
Develop and maintain ER policies and procedures in line with current legislation and best practice.
Ensure the right processes are in place between HR Support, ER and the People Partner team to manage all ER related matters effectively.
Analyze data to identify trends in ER activity and develop and implement appropriate solutions to address any issues.
Requirements
Professional HR qualification (e.g., CIPD or equivalent) strongly preferred.
Extensive experience in HR, preferably within a complex or fast-paced environment.
Proven success in managing and developing HR teams.
Demonstrated ability to build strong executive relationships and influence at ExCo level.
Proven background in leading a shared services HR team in a fast paced, high volume environment
Experience in large-scale change management, TUPE, M&A activity.
Experience managing highly complex ER issues including managing ET cases end to end.
Strong background in development of HR processes and procedures.
Benefits
Work effectively with Payroll to ensure a seamless process for starters, leavers and contractual changes.
Build capability across the business through training and coaching on ER topics.
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