HR Coordinator responsible for recruiting, onboarding, and HR operations for QVC Group. Support HR initiatives and compliance while managing various HR activities in a hybrid work environment.
About the role
- Leading HR Data Governance initiatives across Oracle and related HR systems at WOOD. Ensuring compliance, data quality, and supporting organisational transformation in HR operations.
Responsibilities
- Lead the HR-side governance for system/configuration changes within Oracle and related HR systems and processes
- Support transformation and restructuring activities, ensuring organisational hierarchy updates, job framework changes, and structural design decisions are accurately reflected and maintained in HR systems
- Coordinate intake, impact assessment, prioritisation, and approval of system change requests
- Partner with Global Process Owners to validate requirements, ensure standardisation, and approve solution designs
- Translate HR and business needs into clear, actionable requirements for the IT Systems team
- Maintain a structured change backlog and keep stakeholders informed of progress, risks, and timelines
- Lead the HR testing and quality assurance for system enhancements, ensuring changes meet acceptance criteria prior to release
- Ensure all changes are communicated clearly to stakeholders and understood before deployment
- Develop and embed a robust global data quality framework, including checks, controls, and dashboards
- Ensure HR data is accurate, complete, consistent, and compliant with legal, regulatory, and audit requirements
- Lead root cause analysis for data issues and ensure corrective actions are implemented and sustained
- Partner with HR Reporting, HRDS and HR Regional Services teams to drive data improvements through systems, processes, and training
- Provide global oversight of data standards, data definitions, job frameworks, and organisational structures
- Use stakeholder feedback, case trends, and data insights to identify opportunities for system and process improvement
- Recommend proactive enhancements to streamline HR systems and processes and improve employee experience
- Support strategic HR change initiatives, restructures, and new functionality enhancements as needed
- Own the governance, accuracy, and continuous improvement of HR knowledge articles in Oracle Helpdesk and intranet platforms
- Ensure content is consistent, searchable, and always up-to-date following system/process changes
- Work closely with global knowledge authors to maintain high-quality content and authoring standards
- Analyse usage data to improve self-service adoption and reduce HR case volumes
- Support global implementation and optimisation of HR digital assistant / AI solutions
- Analyse query patterns, escalation reasons, and AI responses to identify accuracy issues and improvement opportunities
- Update knowledge, training data, or routing logic to enhance accuracy and containment rates
- Drive adoption through communication, training, and user feedback loops
- Produce regular analytics to track performance, demonstrate improvements, and highlight emerging themes
Requirements
- Educated to degree level Human Resources, Information Management, Business Administration or relevant equivalent years of experience
- High degree of written and spoken English
- Deep HR Data / HRIS expertise, ideally with Oracle (Core HR, work structures, workflows, recruiting, talent, helpdesk, digital assistant/AI, security)
- Strong background in HR data governance and data quality management, with solid understanding of data standards, structures, and compliance requirements (e.g., GDPR, audit controls, data retention etc)
- Experience supporting organisational transformation initiatives, including organisational structure and job framework changes
- Strong understanding of end‑to‑end HR operational processes from hire to retire, including lifecycle data management and HR service interactions
- Proven ability to manage HR system change governance, including requirements gathering, UAT, defect management, and stakeholder approval processes
- Strong analytical capability, including data validation, trend analysis, and root cause investigation
- Experience in knowledge management (content governance, self‑service optimisation) and/or digital assistant / AI‑powered HR tools
- Demonstrated ability to influence and collaborate effectively across HR, IT, and cross‑functional teams
- 5+ years’ experience in HR systems, HR data governance, or HR operations
- Proven ability to lead, coach, and develop a small team, fostering a culture of accountability and continuous improvement
Benefits
- Health insurance
- Retirement plans
- Paid time off
- Flexible work arrangements
- Professional development
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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