Human Resources Officer supporting positive workplace culture and compliance at Greylock Federal Credit Union. Managing employee relations and talent acquisition aligned with IDEA principles.
About the role
- Benefits & Retirement Services Specialist guiding employees through retirement planning and ensuring smooth transitions. Delivering exceptional service and personalized support through multiple touchpoints.
Responsibilities
- Serve as a trusted resource for employees approaching retirement, providing personalized outreach and guidance through multiple touchpoints (phone, email, scheduled calls).
- Assist employees in understanding and navigating benefit options, including COBRA, Medicare enrollment, pension elections, and 401(k) rollover processes.
- Conduct proactive engagement, including pre-retirement check-ins and post-retirement follow-ups, ensuring employees feel supported and informed.
- Pull and analyze data from HR systems (Workday, ServiceNow) to prepare for consultations and track case progress.
- Collaborate with HR partners and stakeholders to resolve escalations and ensure compliance with regulatory requirements (ERISA, IRS, DOL, COBRA).
- Participate in process improvement initiatives, policy development, and best practice implementation for retirement services.
- Provide guidance to less experienced team members and contribute to building a scalable, high-quality retirement support program.
- Review, analyze, and consult on basic business, operational, or technical assignments or challenges that require research, evaluation, and selection of alternatives, and exercise independent judgment to guide medium risk deliverables.
Requirements
- 2+ years of Human Resources operations experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
- Experience with benefits administration, compensation, and retirement plan services.
- Ability to manage multiple priorities, meet deadlines, and work in a fast-paced environment.
- Proficiency in HR systems such as Workday and HR ServiceNow.
- Strong customer service skills with the ability to communicate clearly and empathetically across diverse employee populations.
- Previous experience in a contact center or employee care environment, preferably supporting benefits and retirement inquiries.
- Familiarity with regulatory requirements (ERISA, IRS, DOL, COBRA) and retirement plan administration.
- Demonstrated ability to resolve complex inquiries and deliver exceptional service through multiple channels.
- Process-oriented mindset with strong problem-solving skills and comfort working in gray areas while taking acceptable risks.
- Ability to engage with employees at all levels, including senior executives, with professionalism and discretion.
Benefits
- Health benefits
- 401(k) Plan
- Paid time off
- Disability benefits
- Life insurance, critical illness insurance, and accident insurance
- Parental leave
- Critical caregiving leave
- Discounts and savings
- Commuter benefits
- Tuition reimbursement
- Scholarships for dependent children
- Adoption reimbursement
Job title
Job type
Experience level
Salary
Degree requirement
Tech skills
Location requirements
Human Resources Generalist managing employee personnel records and HR systems in a manufacturing environment. Supporting training, compliance, payroll, and positive work culture initiatives.
HR Generalist responsible for delivering comprehensive HR support at EnerSys Advanced Systems. Managing day - to - day HR operations including recruitment, employee relations, and compliance with labor laws.
Coca - Cola FEMSA hiring HR Analyst focused on admission processes and benefits management. Engage in legal compliance and support local HR units effectively.
Senior HR Specialist managing HR operations for ZF Automotive. Overseeing onboarding, payroll, and employee engagement initiatives across multiple locations in Thailand.
HR Business Partner providing strategic HR advice and international recruitment support for global teams. Involves managing HR strategies and collaborating with leadership across international markets.
HR Services Specialist ensuring high - quality HR experience throughout the employee lifecycle. Supporting HR administration and collaborating closely with HR managers and business partners.
Internship supporting marketing activations in the spirits industry. Working with Campari brands and assisting in various marketing projects.
HR Coordinator supporting HR initiatives and managing projects at Endeavour Solutions. Aiming for excellence in HR systems and employee engagement.
EHR Specialist supporting psychiatric healthcare providers and IT teams in a hybrid role. Responsible for training, optimizing EHR systems, and ensuring compliance in Louisiana healthcare settings.