Director of Human Resources overseeing HR operations in Florida Department of Corrections. Leading HR strategy and development, ensuring HR policy implementation and employee management.
About the role
- Benefits & Retirement Services Specialist guiding employees through retirement planning and ensuring smooth transitions. Delivering exceptional service and personalized support through multiple touchpoints.
Responsibilities
- Serve as a trusted resource for employees approaching retirement, providing personalized outreach and guidance through multiple touchpoints (phone, email, scheduled calls).
- Assist employees in understanding and navigating benefit options, including COBRA, Medicare enrollment, pension elections, and 401(k) rollover processes.
- Conduct proactive engagement, including pre-retirement check-ins and post-retirement follow-ups, ensuring employees feel supported and informed.
- Pull and analyze data from HR systems (Workday, ServiceNow) to prepare for consultations and track case progress.
- Collaborate with HR partners and stakeholders to resolve escalations and ensure compliance with regulatory requirements (ERISA, IRS, DOL, COBRA).
- Participate in process improvement initiatives, policy development, and best practice implementation for retirement services.
- Provide guidance to less experienced team members and contribute to building a scalable, high-quality retirement support program.
- Review, analyze, and consult on basic business, operational, or technical assignments or challenges that require research, evaluation, and selection of alternatives, and exercise independent judgment to guide medium risk deliverables.
Requirements
- 2+ years of Human Resources operations experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
- Experience with benefits administration, compensation, and retirement plan services.
- Ability to manage multiple priorities, meet deadlines, and work in a fast-paced environment.
- Proficiency in HR systems such as Workday and HR ServiceNow.
- Strong customer service skills with the ability to communicate clearly and empathetically across diverse employee populations.
- Previous experience in a contact center or employee care environment, preferably supporting benefits and retirement inquiries.
- Familiarity with regulatory requirements (ERISA, IRS, DOL, COBRA) and retirement plan administration.
- Demonstrated ability to resolve complex inquiries and deliver exceptional service through multiple channels.
- Process-oriented mindset with strong problem-solving skills and comfort working in gray areas while taking acceptable risks.
- Ability to engage with employees at all levels, including senior executives, with professionalism and discretion.
Benefits
- Health benefits
- 401(k) Plan
- Paid time off
- Disability benefits
- Life insurance, critical illness insurance, and accident insurance
- Parental leave
- Critical caregiving leave
- Discounts and savings
- Commuter benefits
- Tuition reimbursement
- Scholarships for dependent children
- Adoption reimbursement
Job title
Job type
Experience level
Salary
Degree requirement
Tech skills
Location requirements
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